Senior Hospitality Operations Lead - Events & F&B

SATS Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SATS Ltd. in Singapore invites a dynamic Senior Executive, Hospitality Operations to oversee hospitality experiences across events and functions.

Based in the Kallang area near MRT, you will drive service excellence, ensure operational efficiency and guest satisfaction while coordinating with culinary, sales, and operations teams to meet client requirements. The role suits hospitality professionals with 5+ years' experience in events, MICE or premium guest services, and a strong grasp of F&B

Qualifications

• Diploma or Degree in Hospitality, Tourism, Business, Food & Beverage, or a related discipline.
• Minimum 5 years of relevant hospitality, events, MICE, premium guest services, or food & beverage operations experience.
• Proven experience leading frontline teams and managing customer-facing operations.
• Strong knowledge of food & beverage operations, including buffet service, canapés, plated dining, wines and beverages.

Responsibilities

• Lead the Food & Beverage operations team to deliver exceptional guest experiences.
• Oversee hospitality suites, functions, and event operations to ensure seamless service delivery.
• Liaise with culinary, sales, and operations teams to meet client and guest requirements.
• Ensure consistency, quality, and integrity of food and beverage products and services.
• Handle guest feedback, service recovery, and customer enquiries professionally.

Skills

Stakeholder management

Communication

Problem-solving

Education

Hospitality/related degree

Job description

SATS Ltd. in Singapore invites a dynamic Senior Executive, Hospitality Operations to oversee hospitality experiences across events and functions.

Based in the Kallang area near MRT, you will drive service excellence, ensure operational efficiency and guest satisfaction while coordinating with culinary, sales, and operations teams to meet client requirements. The role suits hospitality professionals with 5+ years' experience in events, MICE or premium guest services, and a strong grasp of F&B