Senior Executive, Hospitality Operations

SATS Ltd.; Singapore; Presencial; SGD 60 000 - 90 000; Tempo integral

Resumo da oferta

SATS Ltd. in Singapore invites a dynamic Senior Executive, Hospitality Operations to oversee hospitality experiences across events and functions.

Based in the Kallang area near MRT, you will drive service excellence, ensure operational efficiency and guest satisfaction while coordinating with culinary, sales, and operations teams to meet client requirements. The role suits hospitality professionals with 5+ years' experience in events, MICE or premium guest services, and a strong grasp of F&B

Qualificações

• Diploma or Degree in Hospitality, Tourism, Business, Food & Beverage, or a related discipline.
• Minimum 5 years of relevant hospitality, events, MICE, premium guest services, or food & beverage operations experience.
• Proven experience leading frontline teams and managing customer-facing operations.
• Strong knowledge of food & beverage operations, including buffet service, canapés, plated dining, wines and beverages.

Responsabilidades

• Lead the Food & Beverage operations team to deliver exceptional guest experiences.
• Oversee hospitality suites, functions, and event operations to ensure seamless service delivery.
• Liaise with culinary, sales, and operations teams to meet client and guest requirements.
• Ensure consistency, quality, and integrity of food and beverage products and services.
• Handle guest feedback, service recovery, and customer enquiries professionally.

Conhecimentos

Stakeholder management

Communication

Problem-solving

Formação académica

Hospitality/related degree

Descrição da oferta de emprego

Company description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

We are seeking a dynamic and service-oriented Senior Executive, Hospitality Operations to oversee the delivery of exceptional hospitality experiences across events, functions, and customer engagements. Based in the Kallang area and conveniently located near MRT station, you will be responsible for ensuring seamless event execution, service excellence, operational efficiency, and customer satisfaction.

This role is ideal for hospitality professionals with experience in hospitality operations, events, banquets, MICE, F&B, or customer service environments who thrive in a fast-paced and customer-centric setting.

Responsibilities

Customer & Hospitality Operations

• Lead the Food & Beverage operations team to deliver exceptional guest experiences.
• Oversee hospitality suites, functions, and event operations to ensure seamless service delivery.
• Liaise closely with culinary, sales, and operations teams to meet client and guest requirements.
• Ensure consistency, quality, and integrity of food and beverage products and services.
• Handle guest feedback, service recovery, and customer enquiries professionally.
• Build and maintain strong relationships with clients, suppliers, and internal stakeholders.

Event & Operational Excellence

• Coordinate and manage event execution from setup to post-event activities.
• Implement initiatives to improve service quality, operational efficiency, and customer satisfaction.
• Support menu planning initiatives, special events, and hospitality programs.
• Monitor staff grooming, presentation, and service standards.
• Ensure all operations comply with company policies, service standards, and regulatory requirements.

Financial & Resource Management

• Support the achievement of revenue, productivity, and profitability targets.
• Manage manpower rostering, staff allocation, and labour costs in line with operational requirements.
• Monitor purchasing trends, inventory levels, and stock control for food and beverage products.
• Support promotional activities and revenue-generating initiatives.
• Ensure effective management of cash, inventory, and company assets.

Team Leadership & Development

• Lead, coach, and develop frontline hospitality and service teams.
• Conduct pre-event briefings and post-event reviews to drive continuous improvement.
• Support recruitment, onboarding, and training initiatives for operational staff.
• Foster a positive team culture focused on service excellence and accountability.
• Support succession planning and talent development initiatives.

Food Safety, Compliance & Workplace Safety

• Ensure compliance with Food Safety, HACCP, Workplace Safety & Health (WSH), liquor licensing and relevant regulatory requirements.
• Maintain high standards of hygiene, cleanliness, and operational readiness.
• Monitor special dietary requirements and allergy management practices.
• Support risk assessments, incident reporting, and workplace safety initiatives.
• Ensure compliance with personal data protection and operational governance requirements.

Key Requirements

• Diploma or Degree in Hospitality, Tourism, Business, Food & Beverage, or a related discipline.
• Minimum 5 years of relevant experience in hospitality, events, banquets, MICE, premium guest services, or food & beverage operations.
• Proven experience leading frontline teams and managing customer-facing operations.
• Strong knowledge of food and beverage operations, including buffet service, canapés, plated dining, Chinese banquet service, wines, cocktails, and beverages.
• Exposure to MICE (Meetings, Incentives, Conferences & Exhibitions), hospitality suites, convention centres, or large-scale event operations will be an advantage.
• Experience in manpower planning, rostering, inventory management, and operational coordination.
• Strong stakeholder management, communication, and problem-solving skills.Good understanding of Food Safety, HACCP, and Workplace Safety & Health (WSH) requirements.
• Food Safety Certification preferred.
• Relevant alcohol service and liquor licensing certifications will be an advantage.
• Customer-focused with a passion for delivering exceptional hospitality experiences.