Restaurant Operations & Guest Experience Lead

sai restaurant and catering servises (pte.) ltd.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Sai Restaurant and Catering Servises (Pte.) Ltd. seeks an experienced Operations Manager to lead daily outlet operations, ensuring top-notch service quality and customer engagement. The role focuses on implementing SOPs, driving satisfaction, and building customer loyalty across events and dining experiences.

The ideal candidate has 3+ years in hospitality operations, strong leadership and data-driven decision-making, with a proven ability to grow repeat business and optimize revenue.

Qualifications

• 3+ years of experience in operations management within hospitality, F&B or entertainment.
• Energetic and passionate drive to achieve results.
• Strong background in customer engagement and/or event-driven F&B experience is a plus.

Responsibilities

• Manage daily outlet operations with efficient table turnover and high service quality.
• Enforce SOPs for table/room setup, cleanliness, F&B service and equipment maintenance.
• Monitor guest satisfaction and continually improve service delivery.
• Drive repeat business and loyalty through targeted promotions and VIP programs.
• Collaborate with marketing to create dining packages and events.
• Identify high-value customers and corporate clients to foster long-term relationships.
• Optimize occupancy and revenue via pricing strategies and upselling F&B services.

Skills

Operations management

Leadership

Customer engagement

Customer loyalty

Problem-solving

Communication

Data analysis

Job description

Sai Restaurant and Catering Servises (Pte.) Ltd. seeks an experienced Operations Manager to lead daily outlet operations, ensuring top-notch service quality and customer engagement. The role focuses on implementing SOPs, driving satisfaction, and building customer loyalty across events and dining experiences.

The ideal candidate has 3+ years in hospitality operations, strong leadership and data-driven decision-making, with a proven ability to grow repeat business and optimize revenue.