Executive, Park Operations

MANDAI PARK DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Mandai Wildlife Group is seeking a capable professional to oversee park operations and guest experience. You will manage shift responsibilities, queue control, park cleanliness, incidents, and staff deployment while driving improvements across parks.

The role requires a Diploma or Degree and 2+ years of leadership and project management experience, with excellent English communication and MS Office proficiency. Weekend and public holiday work is required.

Qualifications

• Diploma or Degree holder with relevant experience.
• 2+ years in leadership and project management.
• Excellent written and spoken English.
• Team player with ability to work independently.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Deliver excellent guest experience and manage on-ground feedback.
• Manage incidents and raise incident reports as required.
• Ensure safe work practices are carried out.
• Review, propose and execute ideas to improve park-related and guest experience matters.
• Assist in staff management, including manpower planning/deployment and training.
• Assist to generate and review reports.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.

Skills

Leadership

Communication skills

Team player

Time management

Problem-solving

Self-starter

MS Office proficiency

Education

Diploma or Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Shortlisted applicants will be allocated to the respective parks accordingly.

Job Duties and Responsibilities:

• Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Manage incidents and raise incident reports as required.
• Ensure safe work practices are carried out.
• Review, propose and execute ideas to aid in improvements on park-related and guest experience matters.
• Assist in staff management, including manpower planning/deployment and training.
• Assist to generate and review reports.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.

Job Requirements:

• Diploma or Degree.
• At least 2 years of relevant experience, preferably with experience in leadership and project management.
• Pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Able to work on weekends and public holidays.

Shortlisted applicants will be allocated to the respective parks accordingly.