Senior Guest Service Executive at various locations, Up to $3,000 + Meal Allowance+ VB (Shift Hours)

SUCCESS RESOURCE CENTRE PTE. LTD.; Singapore; Vor Ort; SGD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Meal allowance

VB

Medical Spending Account

Flexible Benefit

Birthday Leave

Birthday Month

Free Annual Health Screening

Zusammenfassung

SUCCESS RESOURCE CENTRE PTE. LTD. is seeking a frontline hospitality associate to deliver courteous guest services at our property in Singapore. You will respond to guest inquiries, handle complaints, and assist with front-desk and cashiering tasks while upholding hotel policies and safety procedures.

The role involves rotating shifts, weekends and public holidays, and requires a positive, outgoing personality with strong communication skills. Prior HMS knowledge is a plus.

Qualifikationen

• O-Level or equivalent education required.
• Willing to work rotating shifts, weekends and public holidays.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of HMS will be advantageous.

Aufgaben

• Provide courteous guest services and respond to guest complaints, requests and inquiries.
• Handle telephone calls promptly and maintain courteous service.
• Perform cashiering duties and adhere to residence policies and procedures.
• Maintain guest relations and upsell hotel services when possible.
• Know room types and rates and update on availability.
• Take ownership of problems and report escalations to supervisor.
• Ensure guest room security and follow emergency procedures.
• Know hotel facilities and local attractions to assist guests.
• Maintain professional appearance and tidy work area.

Ausbildung

O-Level or equivalent

Tools

HMS

Jobbeschreibung

• Permanent
• Up to $3,000 + Meal Allowance+ VB
• 5 days per week. 3 rotating shifts
• Sentosa /Ochard /Bras Basah

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Period

• Permanent

Location

• Sentosa /Ochard /Bras Basah

Working hours

• 5 days per week. 3 rotating shifts

Salary

• Up to $3,000 + Meal Allowance+ VB
• AttractiveBenefits:$2,000 Medical Spending Account,$1,000 FlexibleBenefit,Birthday Leave + $200 in Birthday Month,Free Annual Health Screening

Job Requirements

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.