Senior Guest Service Executive

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 30,000 - 36,000; Full time

Benefits offered by this job

Meal Allowance

VB

Medical Spending Account

Flexible Benefit

Birthday Leave

Birthday Month

Job summary

Success Resource Centre Pte Ltd in Singapore is seeking a hospitality-focused guest services associate to join a hotel team. You will respond to guests' complaints, requests and inquiries with courtesy and efficiency, and ensure calls are answered promptly while maintaining a positive attitude.

Work 5 days per week with rotating shifts, earning up to SGD 3,000 monthly plus meal allowance and VB. Benefits include a Medical Spending Account, Flexible Benefit, Birthday Leave, and a Free Annual

Qualifications

• Respond to guests' complaints, requests and inquiries with courtesy and tact.
• Provide courteous and efficient service, handling telephone calls promptly.
• Familiar with HMS; knowledge of hotel operations is advantageous.

Responsibilities

• Work closely with the team to provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Handle cashiering functions and adhere to hotel policies.

Skills

Communication skills

Positive attitude

Customer service

Education

O-Level or equivalent

Tools

HMS

Job description

Monthly Salary: Up to $3,000 + Meal Allowance+ VB

- Permanent
- Up to $3,000 + Meal Allowance+ VB
- 5 days per week. 3 rotating shifts
- Sentosa /Ochard /Bras Basah

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Period

• Permanent
  

Working hours

• 5 days per week. 3 rotating shifts
• Up to $3,000 + Meal Allowance+ VB
• Attractive Benefi ts: $2,000 Medical Spending Account, $1,000 Flexible Benefi t, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Job Requirements

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)