Duty Manager

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 36,000 - 45,000; Full time

Benefits offered by this job

Meal allowance

VB

Medical Spending Account

Flexible Benefit

Birthday Leave

Job summary

Success Human Resource Centre Pte Ltd is hiring for a hotel front desk role in Orchard/Downtown, Singapore. This permanent, full‑time position offers up to SGD 4,000 monthly plus meal allowance and VB, with 5 days per week and rotating shifts.

Duties include courteous service, prompt telephone handling, upselling, resolving guest issues, and knowing room types and rates. A Diploma in Hospitality and good public relations are required.

Qualifications

• Minimum Diploma in Hospitality.
• Able to perform rotating shifts.
• Good public relations and outgoing personality.

Responsibilities

• Provide courteous and efficient service to guests.
• Ensure telephone calls are answered promptly.
• Upsell room types and services where appropriate.
• Handle guest complaints promptly and escalate as needed.
• Be familiar with room types and rates and availability.
• Maintain guest safety and security procedures.

Skills

Customer service

Telephone handling

Upselling

Public relations

Education

Diploma in Hospitality

Tools

Opera knowledge

Job description

Monthly Salary: Up to $4,000 + meal allowance + VB

• Permanent
• Up to $4,000 + meal allowance + VB
• Orchard/ Downtown
• 5 days per week. 3 rotating shifts

Job Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary.
• Glitch reports are to be written when necessary.
• Ensure guest room security emergency and fire procedures; encourage the use of Safe Deposit boxes and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Period:

• Permanent

Working Hours:

• 5 days per week. 3 rotating shifts
  
• Up to $4,000 + meal allowance + VB
• Attractive Benefi ts: $2,000 Medical Spending Account, $1,000 Flexible Benefi t, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Location:

• Orchard/Downtown

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge