Permanent Guest Service Executive at various locations, $2,800-$3,000 + VB (Office hours)

SUCCESS RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Benefits offered by this job

Medical Spending Account

Flexible Benefit

Annual Health Screening

Birthday Benefit

Job summary

SUCCESS RESOURCE CENTRE PTE. LTD. is hiring for a Front Office Guest Service role in Singapore. The position offers a permanent contract with a 5-day work week totaling 44 hours and three rotating shifts: 7am–4.30pm, 1pm–10.30pm, and 10pm–7.30am.

Salary ranges from SGD 2,800 to SGD 3,000 plus variable benefits. Attractive medical and flexible benefit components are included. The ideal candidate will have a minimum ITE qualification, maintain a polished appearance, and possess prior experience in

Qualifications

• Minimum ITE qualification required.
• Maintain a well-groomed appearance and tidy work area.
• Experience in a similar/relevant field is preferred.

Responsibilities

• Work closely with the Assistant Manager to provide courteous services and respond to guests’ complaints, requests and enquiries.
• Handle telephone calls promptly and ensure courteous and efficient service.
• Perform cashiering functions and adhere to Front Office policies and procedures.
• Be familiar with room types, rates and availability; maintain guest relations with in-house guests.
• Take ownership of problems, handle guest complaints promptly and report for follow-up when needed.
• Ensure guest room security and follow emergency procedures; encourage use of Safe Deposit boxes.
• Provide guests with information on hotel facilities and local attractions; maintain effective communication with hotel staff.

Skills

Customer service

Guest relations

Cashiering

Education

ITE certificate

Job description

• Permanent
• $2,800-$3,000 + VB
• 5-day work week, 44 hours work week rotating shift (3 shifts)
• Cross street/ Sentosa/ BrasBasah/ Ochard

Job Responsibilities

• Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
• Be familiar with all room types and rates in the hotel and their availability status
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Period

• Permanent

Working Hours

• 5-day work week, 44 hours work week rotating shift
• 3 shifts: 7am – 4.30pm, 1pm – 10.30pm, 10pm – 7.30am

Salary

• $2,800-$3,000 + VB
• Attractive Benefits: $2,000 Medical Spending Account,$1,000 Flexible Benefit,Annual Health Screening, Birthday Benefit of $200 in Birthday Month /Birthday Leave

Location

• Cross street/ Sentosa/ BrasBasah/ Ochard

Requirements

• Minimum ITE
• Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.
• Experience in similar/relevant field