Senior/ Guest Service Executive

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 32,497 - 38,926; Full time

Benefits offered by this job

$2,000 Medical Spending Account

Birthday Leave + $200 in Birthday Month

Free Annual Health Screening

Job summary

Success Human Resource Centre Pte Ltd. in Singapore is looking for a professional to provide courteous services to guests. The role includes assisting with guest inquiries, handling cashiering functions, and ensuring a hospitable atmosphere in the hotel.

Qualified candidates should maintain high personal grooming standards and have experience in a relevant field. The position offers a monthly salary of up to $3,200 with various attractive benefits.

Qualifications

• Maintain a well-groomed appearance and a tidy work area.
• Keep personal grooming at the highest standard.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests.
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures.
• Be familiar with hotel facilities and functions as well as major city attractions.
• Ensure guest room security, emergency and fire procedures.

Skills

Experience in similar/relevant field

Job description

Salary and Benefits

Monthly Salary: Up to $3,200 + VB + Attractive Benefits

• Permanent
• Up to $3,200 + VB
• City/Sentosa/East
• 44 hours work week rotating shift
• Attractive Benefits: $2,000 Medical Spending Account
• Attractive Benefits: $1,000 Flexible Benefit
• Attractive Benefits: Birthday Leave + $200 in Birthday Month
• Attractive Benefits: Free Annual Health Screening

Job Responsibilities

• Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
• Be familiar with all room types and rates in the hotel and their availability status.
• T take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Period

• Permanent

Working Hours

• 44 hours work week rotating shift
• Up to $3,200 + VB
• Attractive Benefits: $2,000 Medical Spending Account
• Attractive Benefits: Birthday Leave + $200 in Birthday Month
• Attractive Benefits: Free Annual Health Screening

Requirements

• Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.
• Experience in similar/relevant field

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)