Senior / Guest Service Assistant (Bell Desk)

VILLAGE HOTEL SENTOSA; Singapore; On-site; SGD 30,000 - 38,000; Full time

Benefits offered by this job

Medical

Flexi benefits

Birthday leave & vouchers

Annual health screening

Insurance coverage

Job summary

Village Hotel Sentosa in Singapore is seeking a guest services associate to greet guests, assist with luggage, and coordinate with Front Office for smooth arrivals and departures.

You will provide local information, handle luggage and parcels, and maintain lobby areas to ensure a welcoming environment for all guests, including in-house and long-staying visitors.

Qualifications

• Strong customer service and communication skills.
• Friendly and professional attitude.
• Good knowledge of local attractions, transport, and dining options.

Responsibilities

• Greet guests on arrival and departure and assist with luggage.
• Collaborate with Front Office to provide courteous and efficient service.
• Establish rapport with in-house and long-staying guests.
• Respond to guests' requests with information on hotel facilities and local attractions.
• Liaise with Reception on arrivals and departures.
• Store luggage securely and manage parcels and correspondence.
• Maintain lobby, driveway and luggage storage areas.

Skills

Customer service

Communication

Team player

Friendly attitude

Education

Secondary education or equivalent

Job description

Responsibilities:

• Greet guests upon arrival and departure and assist with their luggage.
• Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
• Establish rapport with in-house and long-staying guests, offering assistance as needed.
• Respond efficiently and tactfully to guests’ requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
• Liaise closely with Reception on guests’ arrival and departure.
• Make courtesy calls to guests.
• Stay well-versed and updated on all tourists related information, events and conferences.
• Manage guest baggage storage, as well as the delivery of parcels and correspondence.
• Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored or retrieved.
• Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.
• Stay informed about the day’s events within the hotel and assist guests or visitors with directions and relevant information as required.
• Oversee and maintain smooth traffic flow at the hotel driveway
• Requisite and keep stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements:

• Minimum Secondary school education or equivalent; hospitality experience preferred.
• Strong customer service and communication skills with a friendly and professional attitude.
• Good knowledge of local attractions, transport, and dining options to assist guests effectively.
• Ability to handle luggage and perform standing/walking duties.
• Team player who can coordinate with Front Office and other departments.
• Neat and well-groomed appearance with a service-oriented mindset.
• Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.