Senior Guest Service Assistant, Bell Desk (Sentosa Cluster)

Far East Hospitality Management (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

A leading hospitality management company in Singapore seeks a Senior Guest Service Assistant for the Bell Desk at Sentosa. The role involves creating memorable experiences for guests in the hotel lobby and reception area while working closely with management. Candidates should possess a positive attitude, good communication skills, and an ability to work on rotating shifts, including weekends and public holidays. Both experienced and novice applicants are welcome to apply.

Qualifications

• Ability to work rotating shifts, weekends, and Public Holidays.
• Welcoming personality suited for guest service.
• Willingness to learn as those without experience are encouraged to apply.
• No prior experience required; training provided.

Responsibilities

• Create positive and memorable guests' experiences in the hotel.
• Collaborate with the Assistant Manager for effective guest service.
• Maintain accurate knowledge of guest arrivals, events, and services.
• Communicate closely with front office staff regarding guest handling.
• Ensure efficient baggage and transport service.
• Take on tasks assigned by superiors diligently and professionally.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

Completion of PSLE or its equivalent

Job description

Custom Field 3: 17125

Senior Guest Service Assistant, Bell Desk (Sentosa Cluster)

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Sentosa Cluster

• Oasia Resort Sentosa

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.