Senior/Guest Service Assistant

SERENE LAND PTE LTD; Singapore; On-site; SGD 20,000 - 31,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

SERENE LAND PTE LTD in Singapore is seeking a guest services associate to assist guests with courteous service, handle enquiries, and coordinate with front office teams to ensure smooth arrivals and departures.

You will establish contacts with long-stay guests, make courtesy calls, manage daily promotional materials, and support baggage, transport and general enquiries with a friendly, proactive approach. Rotating shifts are required.

Qualifications

• O-Level or equivalent requirement.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera will be advantageous.

Responsibilities

• Work closely with Assistant Manager and provide courteous services to guests and respond efficiently and tactfully to guests' complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures.
• Establish contacts with house guests/long staying guests and renders assistance when necessary.
• Make courtesy calls to guests.
• Requisite and keep stock of promotional materials for daily operations.
• Ensure efficient and courteous services in baggage, transport handling and general enquiries.

Skills

Communication skills

Positive attitude

Outgoing personality

Education

O-Level or equivalent

Tools

Opera

Job description

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Employees will get to enjoy benefits such as

• Medical
• Flexi
• Birthday Leave & Vouchers
• Annual Health Screening
• Insurance Coverage