Bellman/Bell Attendant

Four Points by Sheraton Singapore, Riverview; Singapore; On-site; SGD 26,000 - 34,000; Full time

Job summary

Four Points by Sheraton Singapore, Riverview is seeking a friendly Bellman to join our Front Office team. You will be among the first and last contacts for guests, assisting with luggage and providing information to ensure a smooth, memorable stay.

You will handle luggage, assist with directions and transport, and support lobby operations. Training is provided; some shifts including weekends/public holidays. Strong guest service mindset and good communication are essential.

Qualifications

• Prior experience in a similar role within the hospitality industry is an advantage.
• No prior experience is required; training will be provided.
• Positive attitude and passion for guest service.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Able to handle heavy luggages and perform duties that require prolonged standing.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Welcome and assist guests upon arrival and departure, ensuring a warm and professional experience.
• Handle guests' luggage, including delivery to rooms, collection and storage.
• Assist guests with enquiries, directions, transportation arrangements and general hotel information.
• Handle the delivery of messages, parcels and other items to guest rooms promptly.
• Coordinate luggage handling for group arrivals and departures.
• Maintain the cleanliness and tidiness of the lobby, bell desk and luggage storage areas.
• Ensure luggage trolleys and other equipment are maintained in good working condition.
• Assist in monitoring lobby and driveway activities to ensure smooth guest movements.
• Perform other operational duties as assigned by the Supervisor or Duty Manager.

Skills

Guest service

Communication

Teamwork

Stamina

Job description

We are looking for a friendly, service-oriented and responsible Bellman to join our Front Office team.

As a Bellman, you will be among the first and last points of contact for our guests, playing an important role in creating a positive and memorable hotel experience. You will be responsible for assisting guests with their luggage, providing information and ensuring smooth operations at the hotel lobby.

Key Responsibilities

• Welcome and assist guests upon arrival and departure, ensuring a warm and professional experience.
• Handle guests' luggage, including delivery to rooms, collection and storage.
• Assist guests with enquiries, directions, transportation arrangements and general hotel information.
• Handle the delivery of messages, parcels and other items to guest rooms promptly.
• Coordinate luggage handling for group arrivals and departures.
• Maintain the cleanliness and tidiness of the lobby, bell desk and luggage storage areas.
• Ensure luggage trolleys and other equipment are maintained in good working condition.
• Assist in monitoring lobby and driveway activities to ensure smooth guest movements.
• Perform other operational duties as assigned by the Supervisor or Duty Manager.

Job Requirements

• Prior experience in a similar role within the hospitality industry is an advantage.
• No prior experience is required; training will be provided.
• Positive attitude and passion for guest service.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Able to handle heavy luggages and perform duties that require prolonged standing.
• Willing to work rotating shifts, including weekends and public holidays.