Senior / Guest Service Assistant

THE BARRACKS HOTEL SENTOSA; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

The Barracks Hotel Sentosa in Singapore is seeking a friendly Front Office/Guest Services Associate to provide courteous service, respond to guest inquiries, and assist with arrivals and departures. You will collaborate with Concierge and Reception and support long-staying guests while staying informed about local attractions.

This role requires a service-minded, neat, team-oriented candidate willing to work rotating shifts, weekends and public holidays. Training and benefits are provided.

Qualifications

• Minimum secondary education or equivalent; hospitality experience preferred.
• Friendly, service-oriented with good communication and interpersonal skills.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Assist guests courteously and respond to complaints, requests and inquiries.
• Collaborate with Concierge and Reception on arrivals and departures.
• Assist house guests and long-staying guests as needed.
• Conduct courtesy calls to guests.
• Stay updated on tourist information.
• Maintain stock of promotional materials.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team player

Front Office collaboration

Education

Secondary education

Job description

Responsibilities

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ’arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.