Senior Guest Relations & Operations Lead

MEND TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Attractive salary scheme

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various types of leave benefits

Career progression and development机会

Comfortable and conducive working环境

Job summary

MEND TCM WELLNESS PTE. LTD. is seeking a Senior Guests Relationship Officer to oversee front-desk operations, monitor bookings and maintain CRM accuracy. You will coordinate with the Customer Service Manager to ensure smooth daily operations and deliver professional, courteous service to all guests.

The role requires supervision experience, strong communication, and the ability to work in a fast-paced environment across company outlets and office locations in Singapore.

Qualifications

• Prior experience in customer service, reception, retail or administrative work is advantageous.
• Experience in staff coordination or supervision is advantageous.
• Able to work on weekdays, weekends and public holidays according to the assigned schedule.
• Basic computer skills are required and familiarity with CRM systems.

Responsibilities

• Assist the Customer Service Manager in monitoring and coordinating the daily duties of receptionists to ensure smooth operations.
• 协助客户服务经理监督及协调前台人员的日常工作，确保运作顺畅。
• Ensure receptionists comply with company procedures, service standards and work instructions.
• Monitor customer appointment bookings, confirmations and scheduling to ensure accuracy.
• Monitor customer service quality and ensure receptionists provide professional and courteous service.
• Assist in handling customer enquiries, feedback and complaints when necessary.
• Ensure customer information, CRM data entry and administrative records are properly maintained.
• Monitor telephone handling, appointment management and other receptionist duties.
• Assist in training and guiding new receptionists on their job duties and customer service standards.
• Report operational issues, customer feedback and staff performance concerns to the Customer Service Manager.
• Coordinate with the Customer Service Manager and relevant team members to improve service efficiency and daily operations.
• Perform any other ad-hoc duties assigned by Management.

Skills

Customer service

Reception

Retail

Administrative work

Staff coordination

Supervision

Flexible schedule

CRM systems

Independent work

Support management

Tools

CRM systems

Job description

MEND TCM WELLNESS PTE. LTD. is seeking a Senior Guests Relationship Officer to oversee front-desk operations, monitor bookings and maintain CRM accuracy. You will coordinate with the Customer Service Manager to ensure smooth daily operations and deliver professional, courteous service to all guests.

The role requires supervision experience, strong communication, and the ability to work in a fast-paced environment across company outlets and office locations in Singapore.