Front Desk & Reservations Guest Services Specialist

NTUC Club; Singapore; Sur place; SGD 24 000 - 32 000; Plein temps

Résumé du poste

NTUC Club in Singapore is seeking a guest-focused Front Office Receptionist to register guests, assign rooms, and handle inquiries and feedback with a friendly, professional manner. The role requires knowledge of rates, packages, and coordination with housekeeping to ensure smooth operations.

The candidate should be able to work rotating shifts, including weekends and public holidays, with proficient MS Office skills, strong communication, and teamwork.

Qualifications

• Excellent communication and strong interpersonal abilities.
• Proficient with MS Office and basic computer skills.
• Capable of teamwork and flexible to shifts.

Responsabilités

• Register guests and assign rooms, accommodate special requests where possible.
• Stay updated on room rates, packages, discounts and related procedures.
• Develop knowledge of room types, locations, and reception operations.
• Know facility hours and Food & Beverage outlets.
• Notify housekeeping of check-outs, late check-outs, and special requests.
• Handle reservations processing, cancellations and forfeitures.
• Process guest check-outs in a friendly, efficient manner.
• Record charges to guest, master and city ledger accounts.
• Answer phone inquiries and address guest feedback.

Connaissances

Communication skills

Interpersonal skills

MS Office

Team player

Computer literate

Formation

N level education

Description du poste

NTUC Club in Singapore is seeking a guest-focused Front Office Receptionist to register guests, assign rooms, and handle inquiries and feedback with a friendly, professional manner. The role requires knowledge of rates, packages, and coordination with housekeeping to ensure smooth operations.

The candidate should be able to work rotating shifts, including weekends and public holidays, with proficient MS Office skills, strong communication, and teamwork.