Senior Guest Experience & Events Lead

kiztopia services pte. ltd.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

On the job training

Career growth opportunities

Close-knit team

Job summary

Kiztopia is seeking a Senior Guest Experience Executive in Singapore to develop and execute engaging event programs and create high-quality content for birthday parties, school visits, stage performances, and playground activities. You will coordinate events, manage content across platforms, and drive guest satisfaction.

In this role, you will train the Guest Experience team, collaborate with the operations team to uphold service standards, and analyze workflows to improve efficiency during busy

Qualifications

• Flexible availability, including weekends or during event periods as needed.
• Excellent communication and interpersonal abilities with a customer-centric approach.
• Well-organized and detail-oriented, able to handle multiple bookings and tasks.
• Proactive and adaptable, able to perform under pressure in a fast-paced setting.
• Skilled in using booking platforms, spreadsheets, and reporting software.

Responsibilities

• Professionally manage and respond to all inquiries (Salesforce, WhatsApp, phone, email, walk-ins).
• Recommend strategic add-ons and upgrades to maximize event revenue.
• Document preferences, process invoices/payments, manage vendor relations, and track inventory.
• Act as the dedicated contact for hosts before, during, and after events.
• Collaborate with operations on service standards and event execution details.
• Train and audit Party Masters, update training materials and re-train as needed.
• Analyze workflows to remove bottlenecks and support data analysis and market research.
• Mentor the Guest Experience team on complex bookings and cover daily operations when needed.

Skills

Customer service

Event coordination

Content creation

Vendor management

Education

Diploma in Hospitality / Event Management

Tools

Salesforce

Booking platforms

Spreadsheet software

Job description

Kiztopia is seeking a Senior Guest Experience Executive in Singapore to develop and execute engaging event programs and create high-quality content for birthday parties, school visits, stage performances, and playground activities. You will coordinate events, manage content across platforms, and drive guest satisfaction.

In this role, you will train the Guest Experience team, collaborate with the operations team to uphold service standards, and analyze workflows to improve efficiency during busy