Senior Genomics Applications Scientist

Illumina, Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Illumina, Inc. is seeking a Senior Technical Applications Scientist in Singapore.

The role provides high-quality technical and customer support across Illumina Laboratory Services, independently handling complex inquiries and coordinating with multiple teams to resolve issues and protect customer commitments. The position develops knowledge, assists onboarding, and contributes to process improvements while adhering to quality and regulatory requirements.

Qualifications

• Bachelor's degree in Life Sciences, Molecular Biology, Clinical Laboratory Science, Biotechnology, Bioinformatics, Engineering or related field.
• Advanced degree is beneficial.
• Typically 5+ years of relevant experience in technical support, applications support, laboratory operations or life sciences.
• Experience resolving complex technical or customer issues and coordinating across functions.
• Working knowledge of molecular biology, sequencing, and clinical laboratory services.
• Experience with structured troubleshooting, root-cause analysis, complaint handling, and process improvement.
• Ability to communicate complex technical information clearly to customers and internal stakeholders.
• Experience in regulated laboratory, diagnostics, or life-sciences environments is preferred.

Responsibilities

• Provide responsive, accurate technical support to internal and external customers across assigned services and workflows.
• Independently assess and resolve complex inquiries, documenting steps and outcomes.
• Own cases through resolution with timely communication and proper escalation when needed.
• Coordinate requirements with laboratory operations, quality, regulatory, and product teams.
• Communicate findings and actions clearly to customers and stakeholders.
• Support customer onboarding, service-readiness activities, and regular business reviews.

Skills

Independent issue resolution

Cross-functional coordination

CRM usage

Education

Bachelor's degree in Life Sciences or related field

Advanced degree beneficial

Tools

CRM systems

Case-management systems

Quality management systems

Job description

Illumina, Inc. is seeking a Senior Technical Applications Scientist in Singapore.

The role provides high-quality technical and customer support across Illumina Laboratory Services, independently handling complex inquiries and coordinating with multiple teams to resolve issues and protect customer commitments. The position develops knowledge, assists onboarding, and contributes to process improvements while adhering to quality and regulatory requirements.