Strategic Genomics Applications Scientist

Illumina Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Illumina Singapore Pte Ltd is seeking a Senior Applications Scientist to deliver high-quality technical and customer support for Illumina Laboratory Services. You will independently manage complex inquiries, coordinate with global teams, and apply scientific knowledge to protect commitments and enhance the customer experience.

As part of a diverse, collaborative environment, you will contribute to investigations, onboarding, knowledge development, and process improvements while upholding

Qualifications

• Bachelor's degree in Life Sciences or related field.
• Typically 5+ years of relevant technical support or life sciences experience.
• Experience with structured troubleshooting and root-cause analysis.
• Excellent communication of complex technical information.

Responsibilities

• Provide responsive, accurate technical support to customers across Illumina Laboratory Services.
• Own cases through resolution with clear documentation and timely communication.
• Coordinate customer requirements and issue resolution with cross-functional teams.
• Develop technical training materials and knowledge-base content.
• Ensure compliance with quality systems and regulatory expectations.

Skills

Technical support

Customer communication

Root-cause analysis

Cross-functional collaboration

Education

Bachelor's degree in Life Sciences or related field

Tools

CRM systems

Case management systems

Knowledge management systems

Illumina platforms

Job description

Illumina Singapore Pte Ltd is seeking a Senior Applications Scientist to deliver high-quality technical and customer support for Illumina Laboratory Services. You will independently manage complex inquiries, coordinate with global teams, and apply scientific knowledge to protect commitments and enhance the customer experience.

As part of a diverse, collaborative environment, you will contribute to investigations, onboarding, knowledge development, and process improvements while upholding