Senior Fresh Food Operations Manager

FairPrice Group; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

FairPrice Group Senior Manager/Manager role focuses on elevating Fresh store performance across all categories, including Fruits & Vegetables, Meat, Seafood and Ready-to-Eat. You will drive execution excellence, set standards, and oversee quality and compliance across stores.

You will lead training, develop SOPs, coordinate store openings and transformations, and coach frontline teams to achieve exceptional customer experiences while optimizing store operations and financial performance.

Qualifications

• Experience in Fresh operations or store management.
• Strong understanding of Fresh quality standards, counter operations, and food handling requirements.
• Ability to coach, influence, and work with frontline teams across multiple stores.
• Analytical skills to interpret sales, shrink, and operational data.
• Strong communication and stakeholder-management skills.
• High attention to detail with a passion for operational excellence and customer experience.
• Problem solving skill, pro-actively identifying solutions to in-store issues

Responsibilities

• Oversee in-store Fresh performance across Fruits, Vegetables, Meat, Seafood and Ready-to-Eat.
• Monitor sales, margin, shrink, and labour productivity; partner with stores on action plans.
• Lead shrink-management and counter-performance initiatives.
• Drive operational excellence, ranging optimisation, and sales mindset execution.
• Gather and consolidate customer and frontline feedback on Fresh.
• Communicate insights to respective functions to support improvements in assortment, quality, pricing and execution.
• Develop and maintain checklists for Fresh compliance checks.
• Verify product quality, SOP adherence, food safety requirements, and equipment condition during store visits.
• Contribute subject-matter expertise toward Fresh SOPs, processes and training materials.
• Pilot new processes and provide feedback to improve operational flow and counter execution.
• Deliver structured training programmes for counter staff to strengthen product knowledge and service standards.
• Conduct on-ground coaching and follow-ups to ensure sustained skill adoption and consistent Fresh execution.
• Lead and coordinate Fresh setup for new store openings, refreshes and renovations; support cross-functional projects.

Skills

Store operations

Analytical skills

Stakeholder management

Coaching

Quality standards

Operational excellence

Customer experience

Problem solving

Job description

FairPrice Group Senior Manager/Manager role focuses on elevating Fresh store performance across all categories, including Fruits & Vegetables, Meat, Seafood and Ready-to-Eat. You will drive execution excellence, set standards, and oversee quality and compliance across stores.

You will lead training, develop SOPs, coordinate store openings and transformations, and coach frontline teams to achieve exceptional customer experiences while optimizing store operations and financial performance.