Senior Manager / Manager (Fresh Food Operations)

FairPrice Group; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

FairPrice Group Senior Manager/Manager role focuses on elevating Fresh store performance across all categories, including Fruits & Vegetables, Meat, Seafood and Ready-to-Eat. You will drive execution excellence, set standards, and oversee quality and compliance across stores.

You will lead training, develop SOPs, coordinate store openings and transformations, and coach frontline teams to achieve exceptional customer experiences while optimizing store operations and financial performance.

Qualifications

• Experience in Fresh operations or store management.
• Strong understanding of Fresh quality standards, counter operations, and food handling requirements.
• Ability to coach, influence, and work with frontline teams across multiple stores.
• Analytical skills to interpret sales, shrink, and operational data.
• Strong communication and stakeholder-management skills.
• High attention to detail with a passion for operational excellence and customer experience.
• Problem solving skill, pro-actively identifying solutions to in-store issues

Responsibilities

• Oversee in-store Fresh performance across Fruits, Vegetables, Meat, Seafood and Ready-to-Eat.
• Monitor sales, margin, shrink, and labour productivity; partner with stores on action plans.
• Lead shrink-management and counter-performance initiatives.
• Drive operational excellence, ranging optimisation, and sales mindset execution.
• Gather and consolidate customer and frontline feedback on Fresh.
• Communicate insights to respective functions to support improvements in assortment, quality, pricing and execution.
• Develop and maintain checklists for Fresh compliance checks.
• Verify product quality, SOP adherence, food safety requirements, and equipment condition during store visits.
• Contribute subject-matter expertise toward Fresh SOPs, processes and training materials.
• Pilot new processes and provide feedback to improve operational flow and counter execution.
• Deliver structured training programmes for counter staff to strengthen product knowledge and service standards.
• Conduct on-ground coaching and follow-ups to ensure sustained skill adoption and consistent Fresh execution.
• Lead and coordinate Fresh setup for new store openings, refreshes and renovations; support cross-functional projects.

Skills

Store operations

Analytical skills

Stakeholder management

Coaching

Quality standards

Operational excellence

Customer experience

Problem solving

Job description

The Fresh Senior Manager / Manager plays a pivotal role in elevating store-level performance, quality standards, and operational excellence across our Fresh in-store offering. The role is accountable for driving execution excellence across all Fresh segments, including Fruits & Vegetables, Meat and Fish & Seafood, and Ready-to-Eat.

Key Responsibilities

1. In-store Fresh Performance

• Run shadow P&L to build financial acumen and drive business performance for fresh categories including the counters.
• Monitor sales, margin, shrink, and labour productivity; Partner with store teams to troubleshoot fresh performance issues; identify improvement opportunities and support stores in action planning.
• Lead shrink-management efforts including root-cause identification, store-specific interventions, and best-practice rollout.
• Drive counter performance through operational excellence, ranging optimisation, sales mindset execution.
• Gather and consolidate customer and frontline feedback on Fresh.
• Communicate insights to respective functions to support continuous improvement in assortment, specifications, quality, pricing, and in-store execution.

3. Quality, Compliance & Process Governance

• Develop and maintain checklists for Fresh compliance checks (quality, SOPs, processes, hygiene, equipment readiness).
• Verify product quality, SOP adherence, food safety requirements, and equipment condition during store visits.

4. SOP, Process & Training Development

• Contribute subject-matter expertise toward the development and refinement of Fresh SOPs, processes, and training materials.
• Pilot new processes and provide feedback to improve operational flow and counter execution.
• Deliver structured training programmes for counter staff to strengthen product knowledge, service standards, and operational efficiency.
• Conduct on-ground coaching and follow-ups to ensure sustained skill adoption and consistent Fresh execution.

5. Fresh Setup & Store Projects

• Lead and coordinate Fresh setup for new store openings, refreshes, and renovations, ensuring merchandising, workflow, and equipment meet operational standards.
• Support and contribute to cross-functional projects (e.g., automated replenishment, Fresh transformation initiatives) as required.

JOB REQUIREMENTS

Qualifications & Requirements

• Experience in Fresh operations or store management.
• Strong understanding of Fresh quality standards, counter operations, and food handling requirements.
• Ability to coach, influence, and work with frontline teams across multiple stores.
• Analytical skills to interpret sales, shrink, and operational data.
• Strong communication and stakeholder-management skills.
• High attention to detail with a passion for operational excellence and customer experience.
• Problem solving skill, pro-actively identifying solutions to in-store issues