Senior Field Service Engineer - LC/LC-MS, SEA Travel

Waters Corporation; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Waters Corporation is seeking a Field Service Engineer to install, maintain, and support Waters LC/LC-MS systems across Singapore and SEA. You will travel within the region, perform installations, troubleshooting, and trainings, and ensure customer success.

The role calls for 2-3 years’ experience with scientific instrumentation, a strong customer focus, and ability to work independently in a dynamic environment. A valid driver’s license is preferred and Singapore-based home location is expected.

Qualifications

• 2-3 years’ experience with installation, maintenance, troubleshooting, or end-user support of scientific instrumentation.
• Experience with Waters product suite (LC/LC/MS, HPLC/UPLC, SFC, Informatics) is a plus.
• Experience with Light Scattering instruments is an advantage.
• Driver's license and reliable vehicle access preferred.

Responsibilities

• Install and maintain Waters systems (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Troubleshoot and support Waters product suite in customer sites.
• Build and maintain relationships with customers; communicate work and follow-up plans.
• Ensure compliance with regulatory and safety standards.
• Deliver system-level training at customer sites.
• Manage service inventory per Waters policies.
• Submit field service reports documenting work daily.
• Maintain knowledge of technology and customer needs.
• Collaborate with Sales on future opportunities.
• Follow quality procedures and Health & Safety standards.

Skills

Customer focus

Communication skills

Integrity

Time management

Problem solving

Analytical mindset

Education

Bachelor's/Master's in chemistry or biology or engineering

Job description

Waters Corporation is seeking a Field Service Engineer to install, maintain, and support Waters LC/LC-MS systems across Singapore and SEA. You will travel within the region, perform installations, troubleshooting, and trainings, and ensure customer success.

The role calls for 2-3 years’ experience with scientific instrumentation, a strong customer focus, and ability to work independently in a dynamic environment. A valid driver’s license is preferred and Singapore-based home location is expected.