Senior Field Service Engineer

Waters Corporation; Singapore; Sur place; SGD 65 000 - 90 000; Plein temps

Résumé du poste

Waters Corporation is seeking a Field Service Engineer to install, maintain, and support Waters LC/LC-MS systems across Singapore and SEA. You will travel within the region, perform installations, troubleshooting, and trainings, and ensure customer success.

The role calls for 2-3 years’ experience with scientific instrumentation, a strong customer focus, and ability to work independently in a dynamic environment. A valid driver’s license is preferred and Singapore-based home location is expected.

Qualifications

• 2-3 years’ experience with installation, maintenance, troubleshooting, or end-user support of scientific instrumentation.
• Experience with Waters product suite (LC/LC/MS, HPLC/UPLC, SFC, Informatics) is a plus.
• Experience with Light Scattering instruments is an advantage.
• Driver's license and reliable vehicle access preferred.

Responsabilités

• Install and maintain Waters systems (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Troubleshoot and support Waters product suite in customer sites.
• Build and maintain relationships with customers; communicate work and follow-up plans.
• Ensure compliance with regulatory and safety standards.
• Deliver system-level training at customer sites.
• Manage service inventory per Waters policies.
• Submit field service reports documenting work daily.
• Maintain knowledge of technology and customer needs.
• Collaborate with Sales on future opportunities.
• Follow quality procedures and Health & Safety standards.

Connaissances

Customer focus

Communication skills

Integrity

Time management

Problem solving

Analytical mindset

Formation

Bachelor's/Master's in chemistry or biology or engineering

Description du poste

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for aField Service Engineer to support the very successful growth of our businesses across Singapore and South East Asia. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As FieldService Engineer, you are an ambassador of Waters and will be responsible for achieving high levels of customer satisfaction in the field of Waters equipment and services.

The successful candidate will be responsible for installing and maintaining systems including liquid chromatography and Mass Spectrometry systems. The role will be field based with the engineer’s home location being Singapore. The role will demand travel within Southeast Asia sometimes at short notice.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

• Bachelors/master’s degree in chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalentexperience, training and education

Experience:

• 2-3 years’ experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) is a plus
• Experience with Light Scattering instruments is an advantage.
• Keen interest to work in challenging and dynamic environment with steep learning curve. Candidate selection will be based on adaptation, interest, and communication ability
• Possession of a valid driver's license and reliable access to a vehicle is strongly preferred

Skills:

• Must possess a strong customer focus
• Strong communication skills: ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel:

• This is a territory-based position with travelling within Singapore and Southeast Asia for activities such as governance of department, local business support, meetings and training.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.