Senior FAST Payments & Banking Apps Support Engineer

GMP TECHNOLOGIES (S) PTE LTD

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

GMP Technologies (S) Pte Ltd in Singapore is seeking an experienced Senior Application Support Specialist to provide end-to-end support for FAST payment systems and related financial applications. You will resolve incidents, coordinate with L3 support and vendors, monitor health checks, and maintain logs, SOPs and knowledge repositories while driving service improvements.

Strong stakeholder management and communication with users, technical teams and management are essential.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or related.
8+ years of application support experience within corporate banking or financial services environments.
Strong hands-on experience supporting FAST payment systems and other payment-related applications.
Solid understanding of payment transaction processing, banking operations, and end-to-end payment workflows.
Working knowledge of accounting processes, reconciliation, settlement, and General Ledger (GL) impacts.
Good understanding of CIF (Customer Information File) and customer master data management.
Proven experience supporting Commercial Off-the-Shelf (COTS) applications.
Strong analytical, troubleshooting, and problem-solving capabilities.
Ability to manage multiple application support activities, enhancements, and projects simultaneously.
Experience leading application support teams and vendor coordination.

Responsibilities

Take initiative and proactively address tasks and issues.
Resolve user queries efficiently while maintaining a strong service mindset.
Provide technical and non-technical support to the Singapore Branch.
Communicate clearly and professionally with users, technical teams, vendors, and management.
Balance technical knowledge with effective business communication.
Clearly communicate incidents, business impact, risks, workarounds, and resolution status.
Build strong relationships with users, vendors, and internal support teams.
Coordinate with relevant teams to ensure timely resolution of issues and requests.
Maintain incident logs, reports, SOPs, and knowledge repositories while driving service improvements.
Work with L3 Support and vendors to define SLAs and ensure compliance with agreed service standards.
Provide application support for FAST Payment systems.
Support Accounting and CIF applications.
Troubleshoot applications, investigate incidents, resolve issues, and handle service requests.
Support application releases, changes, enhancements, and post-deployment validation.
Perform application monitoring, health checks, and operational support.
Collaborate with L3 Support and vendors to resolve complex application issues.