Senior App Support Engineer - Supply Chain Finance

GMP Technologies; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

GMP Technologies Singapore is seeking an Application Support Engineer for Supply Chain Finance Solutions to act as the primary contact for bank users and manage production incidents and service requests. You will troubleshoot, coordinate with stakeholders, and ensure timely resolution while maintaining system integrity.

The role requires 9+ years of experience in application or system support, a degree in CS/IT/Finance/Economics, and strong knowledge of Supplier Finance products.

Qualifications

• 9+ years of experience in application or system support, preferably in finance.
• Diploma or Bachelor’s degree in Computer Science, Information Technology, Finance, or Economics.
• Strong knowledge of Supplier Finance, Accounts Receivables Purchase, and Dynamic Discounting products.
• Experience in enterprise application support with developers, infrastructure teams, service desks and business users.
• Hands-on scripting experience with DOS and Shell scripting.

Responsibilities

• Primary point of contact for bank users as a Subject Matter Expert for the Supply Chain Finance platform.
• Manage the full lifecycle of production incidents and service requests, providing troubleshooting and collaboration to conduct impact analysis and root cause analysis.
• Develop and maintain the Operational Knowledge Base for incident processes in the Supply Chain Finance ecosystem; validate platform functionality after patches.
• Oversee platform operations and coordinate during Disaster Recovery exercises; execute system configuration changes.
• Identify risks and issues and participate in system restoration during Disaster Recovery exercises.

Skills

Incident management

Scripting (DOS/Shell)

Finance domain knowledge

Stakeholder collaboration

Production support

Education

Diploma/Bachelor’s in CS/IT/Finance/Economics

Job description

GMP Technologies Singapore is seeking an Application Support Engineer for Supply Chain Finance Solutions to act as the primary contact for bank users and manage production incidents and service requests. You will troubleshoot, coordinate with stakeholders, and ensure timely resolution while maintaining system integrity.

The role requires 9+ years of experience in application or system support, a degree in CS/IT/Finance/Economics, and strong knowledge of Supplier Finance products.