Senior Facilities Operations & Vendor Manager

c&w services (s) pte. ltd.; Singapore; Presencial; SGD 42.000 - 66.000; Tempo integral

Resumo da vaga

Cushman & Wakefield in Singapore is seeking a detail-oriented Facilities Administrator to provide general facility management services and monitor office operations across assigned properties.

You will handle client inquiries, coordinate with contractors, create and track work orders, manage payments and reports, and ensure safety and compliance while maintaining clear communication with clients, landlords, and vendors.

Qualificações

• 3–5 years of experience in administrative, accounting or tenant services roles.
• Experience with data entry, reporting, filing, answering phones, scheduling and communications.
• Prior experience in facilities/property management or CRE industries preferred.

Responsabilidades

• Provide general overall facility management services including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Conhecimentos

Administrative experience

Data entry

Reporting

Scheduling

Communications

Tenant services

Facilities management

Vendor relations

Formação

Degree in facilities management or related field

GED or high school diploma

Descrição da vaga

Cushman & Wakefield in Singapore is seeking a detail-oriented Facilities Administrator to provide general facility management services and monitor office operations across assigned properties.

You will handle client inquiries, coordinate with contractors, create and track work orders, manage payments and reports, and ensure safety and compliance while maintaining clear communication with clients, landlords, and vendors.