Senior/ F&B Retail Supervisor

TWG Tea; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

13th Month Salary

Meal Allowance

Performance Bonus

Birthday Incentives

Medical Benefits

Staff Discount

Festive Gifting

Job summary

TWG Tea Salon & Boutique in Singapore seeks a customer-focused team member to assist in daily operations across our salons and boutiques. You will welcome guests, process orders, and maintain high standards of service while supporting management on inventory and product demonstrations.

Ideal candidates have at least 2 years in F&B or retail operations, strong communication, and the ability to work weekdays, Saturdays and Sundays. Salary commensurate with experience.

Qualifications

• Minimum 2 years' experience in F&B / Retail Operations
• Welcoming personality and service mindset
• Good communication and interpersonal skills
• Available to work on weekdays, Saturdays and Sundays
• High initiative and positive attitude

Responsibilities

• Assist in overseeing daily Salon & Boutique operations
• Order goods and manage inventory
• Provide friendly and efficient service to guests
• Process guest orders and ensure prompt service
• Assist in setup and clearance of front/back ofhouse
• Follow NEA food safety regulations
• Maintain clean service ware
• Promote and sell TWG product range
• Conduct product demonstrations
• Attend to customer needs, complaints and inquiries
• Handle cash, POS operations and cash reporting
• Record daily sales and inventory accuracy
• Coach and mentor new staff

Skills

Welcoming personality

Communication

Interpersonal skills

Customer-focused

Tools

POS system

Job description

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations
• Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
• Responsible for offering a friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as according to NEA’s policy
• To ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk-in customers
• Perform demonstrations of products
• Attending to customers’ needs, complaints and enquiries
• Handling of cash, POS system and report of take-in-cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• To provide guidance, coaching and mentor of new joined service staff

Outlets

• ION
• Takashimaya
• Marina Bay Sands
• Swissotel
• Raffles City
• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• 13th Month Salary
• Meal Allowance
• Performance Bonus
• Birthday Incentives
• Medical Benefits
• Staff Discount
• Festive Gifting

Requirements

• Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry
• Welcoming personality
• Good communication and interpersonal skills
• Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
• High initiative and positive attitude
• Available to work on weekdays, Saturdays and Sundays

Attractive remuneration package with salary that commensurate with relevant experience.