F&B Supervisor

SAM SAM SAM PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

INITIA Group is seeking a Restaurant Floor Supervisor in Singapore to oversee day-to-day restaurant operations and uphold high standards of quality and service. You will work closely with the management team to ensure smooth floor operations and positive guest experiences.

The role requires a hospitality-focused background, strong leadership, and excellent communication to manage staff and interact with customers, while maintaining cleanliness and safety standards across the outlet.

Qualifications

• Bachelor's Degree in Hospitality / Retail Management or related field.
• 2–3 years of supervisory experience in hotel or restaurant environment.
• Strong leadership skills.
• Excellent communication skills.
• Customer service oriented.

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned.
• Supervise opening and closing operations; ensure standard protocols are followed.
• Interact positively with customers; ensure satisfaction and solicit feedback.
• Demonstrate positive leadership to inspire Team Members to meet standards.
• Supervise and maintain cleanliness of the outlet.
• Ensure compliance with safety and sanitation regulations.
• Respond promptly to customer complaints/concerns and resolve them.

Skills

Leadership

Communication

Customer service

Education

Bachelor's Degree in Hospitality / Retail Management or related

Job description

Job Description & Requirements

WHO ARE WE?

INITIA Group sets out to find a consumer service business that is differentiated and advantaged, non-seasonal and non-cyclical. We believe in going the extra mile when serving our customers, providing them with the utmost experience during every of their visit. With a strong senior management, we possess a strong presence within the South East Asia Region.

Some of our brands include:

• Bada (Previously known as Leekaja Salon) (SG)


• Walking On Sunshine Salon & Café (SG & MY)


• You Are My Sunshine Salon & Cafe (SG)


• Ministry of Scalp Therapy


• Photopia - Self Photo Studio


• Am I Addicted - Pottery Studio


• We are looking for a F&B or Restaurant Floor Supervisor who will be responsible for supervising the day-to-day operations of the outlet restaurant side. He or She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.

DUTIES & RESPONSIBILITIES:

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned


• Supervise opening and closing operations ensure standard protocols are followed


• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet


• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.


• Supervise and maintain cleanliness of the outlet


• Ensure compliance with safety and sanitation regulations


• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints

QUALIFICATIONS:

• Bachelor's Degree in Hospitality / Retail Management or any related course


• Proven supervisory work experience in a hotel or restaurant set up (minimum of 2-3 years of experience)


• Strong leadership skills


• Excellent communication skills


• Customer service oriented

SEE THESE LINKS TO KNOW MORE ABOUT US!

• https://walkingonsunshine.sg/


• https://youaremysunshine.sg/


• https://www.initia.sg


• https://amiaddicted.sg/