F&B Supervisor

WATCHA MATCHA PTE. LTD.; Singapore; Hybrid; SGD 31,000 - 51,000; Full time

Benefits offered by this job

Monthly incentive

Annual bonus

Medical coverage

Group discounts

Training & career growth

Overseas opportunities

Job summary

INITIA GROUP in Singapore invites applications for a Restaurant Floor Supervisor to oversee day-to-day outlet operations, ensure high standards of quality and service, and drive guest satisfaction.

You will lead floor teams, coordinate with supervisors, enforce safety and sanitation, handle customer feedback, and maintain cleanliness while delivering consistent service during peak hours and holidays.

Qualifications

• A Diploma or Bachelor’s Degree in any field (hospitality or retail-related fields are a plus).
• Prior experience as a F&B Supervisor or in a similar role within the hospitality industry.
• Strong leadership, communication, and customer service skills.
• Excellent conflict resolution and team management abilities.
• Availability to work within the restaurant's operating hours, including weekends and holidays.

Responsibilities

• Work closely with the Floor Asst. Manager and Floor Manager for the smooth operations of floor assigned
• Supervise opening and closing operations ensure standard protocols are followed
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Supervise and maintain cleanliness of the outlet
• Ensure compliance with safety and sanitation regulations
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints

Skills

Leadership

Communication

Customer Service

Conflict Resolution

Team Management

Education

Diploma or Bachelor’s Degree

Job description

Overall Job Objectives:

We are looking for a Restaurant Floor Supervisor who will be responsible for supervising the day to operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.

Core Responsibilities:

• Work closely with the Floor Asst. Manager and Floor Manager for the smooth operations of floor assigned

• Supervise opening and closing operations ensure standard protocols are followed

• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet

• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

• Supervise and maintain cleanliness of the outlet

• Ensure compliance with safety and sanitation regulations

• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints

Job Specifications:

• A Diploma or Bachelor’s Degree in any field (hospitality or retail -related fields are a plus).

• Prior experience as a F&B Supervisor or in a similar role within the hospitality industry.

• Strong leadership, communication, and customer service skills.

• Excellent conflict resolution and team management abilities.

• Availability to work within the restaurant's operating hours, including weekends and holidays.

Key Deliverables:

• Supervise daily floor operations, including opening and closing procedures, ensuring adherence to established protocols.

• Maintain high standards of cleanliness, safety, and compliance with sanitation regulations throughout the outlet.

• Foster superior customer satisfaction by interacting positively with guests, addressing complaints promptly, and soliciting feedback for continuous improvement.

• Demonstrate strong leadership to inspire and guide team members to consistently meet and exceed service standards.

• Collaborate with management to ensure smooth operations and uphold the outlet's quality and service goals.

Benefits of the role:

• Monthly variable sales incentive

• Annual completion bonus of 1 month salary (For Full-time if applicable)

• Medical coverage (For Full-time if applicable)

• Group discount (Dining & Salon)

• Training & Career Growth

• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

You may visit our website to learn more about us: https://initia.sg/