Client Services Executive

ENTERPRISE PROMOTION CENTRES PTE LTD; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ENTERPRISE PROMOTION CENTRES PTE LTD in Singapore seeks a capable coordinator to oversee daily association management services operations and event management, including pre-event planning, execution, and post-event activities to support client organisations and stakeholders effectively.

You will coordinate membership services, plan meetings, manage events and training, support sales and marketing for events, and handle publications and website content, with a focus on delivering high-quality

Qualifications

• Diploma in any discipline with minimum 3 years of relevant experience, preferably in organising events and secretariat services in a professional or trade organisation.
• Proficient in MS Office applications.
• Working knowledge of social media and website design.
• Strong time management skills to multi-task and deliver quality work within deadlines.
• Meticulous project management skills to follow through on implementation plans.
• Effective problem-solving skills with a service-oriented mindset.
• Excellent interpersonal and communication skills, both written and verbal.
• Proactive, self-motivated, conscientious team player able to work independently.

Responsibilities

• Coordinate and execute daily association management services operations under the Client Services Manager’s guidance to ensure smooth service delivery
• Manage and service client organisations and stakeholders to maintain strong relationships and meet their needs
• Handle membership services by processing enquiries, requests, invitations, membership applications, and coordinating membership renewal drives while maintaining an accurate membership database
• Coordinate Board, Committee, Subcommittee, and Annual General Meetings by arranging meetings, preparing meeting slides and documents, recording Minutes of Meeting, tracking attendance and quorum, and following up on action plans
• Plan, coordinate, and manage events and training courses by liaising with venue partners, speakers, sponsors, organising committees, and catering services; manage registration, payments, event flyers, and post-event reports
• Support sales and marketing efforts for events to maximize participation and engagement
• Manage publications and website content by posting updates on websites and social media pages, handling public relations communications such as invitations and letters, and coordinating newsletters with external parties
• Reconcile monthly financial statements related to payments, events, and membership renewals to ensure accurate financial records

Skills

MS Office

Social media

Website design

Time management

Project management

Interpersonal skills

Communication skills

Team player

Education

Diploma in any discipline

Job description

Company Overview

ENTERPRISE PROMOTION CENTRES is a Singapore-based company established in 1989. We partner industry leaders to promote growth, develop capabilities, drive organisational and workforce transformation, provide business facilitation, and prepare businesses for a future-ready workforce.

Job Summary

Oversee daily association management services operations and event management, including pre-event planning, execution, and post-event activities, to support client organisations and stakeholders effectively.

Responsibilities

• Coordinate and execute daily association management services operations under the Client Services Manager’s guidance to ensure smooth service delivery
• Manage and service client organisations and stakeholders to maintain strong relationships and meet their needs
• Handle membership services by processing enquiries, requests, invitations, membership applications, and coordinating membership renewal drives while maintaining an accurate membership database
• Coordinate Board, Committee, Subcommittee, and Annual General Meetings by arranging meetings, preparing meeting slides and documents, recording Minutes of Meeting, tracking attendance and quorum, and following up on action plans
• Plan, coordinate, and manage events and training courses by liaising with venue partners, speakers, sponsors, organising committees, and catering services; manage registration, payments, event flyers, and post-event reports
• Support sales and marketing efforts for events to maximize participation and engagement
• Manage publications and website content by posting updates on websites and social media pages, handling public relations communications such as invitations and letters, and coordinating newsletters with external parties
• Reconcile monthly financial statements related to payments, events, and membership renewals to ensure accurate financial records

Preferred competencies and qualifications

• Diploma in any discipline with minimum 3 years of relevant experience, preferably in organising events and secretariat services in a professional or trade organisation
• Proficient in MS Office applications
• Working knowledge of social media and website design
• Strong time management skills to multi-task and deliver quality work within deadlines
• Meticulous project management skills to follow through on implementation plans
• Effective problem-solving skills with a service-oriented mindset
• Excellent interpersonal and communication skills, both written and verbal
• Proactive, self-motivated, conscientious team player able to work independently