Senior Membership Engagement & Events Specialist

Singapore Institute of Directors; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singapore Institute of Directors is hiring a Senior Executive in Membership to enhance member engagement and support administration. This role involves managing inquiries, maintaining membership databases, and coordinating events. The ideal candidate holds a diploma or degree in Business or related fields, has 2-3 years of experience in membership or customer service, and possesses strong interpersonal and communication skills. Familiarity with CRM software and a team-oriented mindset are essential. The role is based in Singapore.

Qualifications

• Minimum 2-3 years of experience in membership services or customer service.
• Experience preferably in a fast-paced or hospitality-related environment.
• Comfortable with interacting with C-level executives and board directors.

Responsibilities

• Act as the first point of contact for members, handling inquiries.
• Process new memberships and maintain database integrity.
• Assist with telemarketing and outreach for recruitment and renewals.
• Manage mentor/mentee administration on the SID Mentoring Platform.
• Assist in organizing member events and networking sessions.
• Generate regular reports for management regarding membership.
• Build and maintain strong relationships with members.

Skills

Interpersonal Skills

Communication Skills

CRM Software Proficiency

Microsoft Office Suite Proficiency

Organizational Skills

Teamwork

Independence

Education

Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field

Job description

Singapore Institute of Directors is hiring a Senior Executive in Membership to enhance member engagement and support administration. This role involves managing inquiries, maintaining membership databases, and coordinating events. The ideal candidate holds a diploma or degree in Business or related fields, has 2-3 years of experience in membership or customer service, and possesses strong interpersonal and communication skills. Familiarity with CRM software and a team-oriented mindset are essential. The role is based in Singapore.