Senior Executive/Executive, Housing Operations

Seatrium Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Seatrium Ltd. is seeking a proactive Facilities & Maintenance professional to oversee daily inspection, repairs, cleaning, pest control, and landscaping across multiple dormitory sites in Singapore.

You will coordinate security and safety, monitor contractors, and ensure 24/7 operational continuity. The role also supports resident welfare and engagement initiatives and maintains compliance with regulatory requirements.

Qualifications

• Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.
• Minimum 2 years of relevant working experience, preferably in dormitory/hostel/facilities management.
• Willing to perform shift duties or standby for emergencies to support 24/7 operational continuity.
• Strong interpersonal and communication skills to engage with residents, employers, and service providers.
• Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.
• BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.

Responsibilities

• Conducts daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
• Manages repair and maintenance works, cleaning, pest control, and landscaping services.
• Coordinates security and safety matters with service providers and ensures readiness of rooms/assets.
• Monitors contractor performance and escalates issues to Dormitory Manager where required.
• Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.

Skills

Interpersonal communication

Crisis management

Shift scheduling

Education

Diploma / Degree in Business Administration, Facilities Management, Hospitality

Tools

MS Office

Job description

Facilities & Maintenance

• Conducts daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
• Manages repair and maintenance works, cleaning, pest control, and landscaping services.
• Coordinates security and safety matters with service providers and ensures readiness of rooms/assets.
• Monitors contractor performance and escalates issues to Dormitory Manager where required.

Resident Engagement & Welfare

• Manages resident check-in/check-out, room allocations, and occupancy records.
• Handles resident grievances, complaints, and welfare concerns in a timely and professional manner.
• Supports health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).
• Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.

Compliance, Reporting & Administration

• Coordinates SHERP reporting and submissions to relevant authorities.
• Prepares weekly activity reports, occupancy dashboards, and incident summaries for management review.
• Supports regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).
• Monitors and enforces House Rules, including addressing violations and issuing notices where necessary.
• Assists in reviewing and improving operational SOPs and processes for greater efficiency.

Emergency & Incident Response

• Responds promptly to incidents, emergencies, and medical situations, escalating when necessary.
• Participates in dormitory drills, safety briefings, and emergency preparedness activities.

Partnerships & Collaboration

• Liaises with employers, subcontractors, and service providers on dormitory-related matters.
• Builds and maintains effective relationships with stakeholders, including government agencies and authorities.
• Works collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations.

Requirements

• Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.
• Minimum 2 years of relevant working experience, preferably in dormitory/hostel/facilities management.
• Candidates without experience are welcome to apply.
• Strong interpersonal and communication skills to engage with residents, employers, and service providers.
• Good problem-solving, decision-making, and crisis management abilities.
• Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.
• Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.
• Fire Safety Manager certification is an advantage.
• Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.

Location(s)

• Seatrium (SG) Pte. Ltd.
• Tuas Lodge, 80 Tuas South Boulevard, Singapore 637051 (Islandwide transport provided)
• Acacia Lodge, 540 Bukit Batok Street 23, Singapore 659553
• Cassia@Penjuru, 11 Penjuru Walk, Singapore 608541

Working Hours

• Monday – Thursday: 8:00am – 5.15pm
• Friday: 8:00am – 4.30pm

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.