Senior Executive, Enterprise & Ecosystem (Customer Service) Enterprise & Ecosystem Posted on 9 [...]

IPOS International; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

IPOS International is seeking a Senior Executive in their Enterprise & Ecosystem Department to enhance customer engagement and satisfaction. The role involves collaborating with key stakeholders to improve service delivery and develop assistance programmes.

The ideal candidate will have 1 to 3 years of relevant experience, strong communication skills, and a keen interest in technology to support business operations. Applicants should be meticulous, analytical, and service-oriented.

Qualifications

• 1 to 3 years in program formulation and implementation, ideally in innovation or intellectual property.
• Service-oriented and skilled in handling diverse stakeholders.
• Strong team player with communication and listening skills.

Responsibilities

• Enhance customer experience through quality service delivery.
• Review customer service processes to meet evolving needs.
• Develop and administer enterprise assistance programmes.

Skills

Program formulation and implementation

Stakeholder engagement

Strong communication skills

Analytical thinking

Problem-solving abilities

Attention to detail

Interest in technology

Job description

Senior Executive, Enterprise & Ecosystem (Customer Service)

Join a dynamic team of officers that helps the IPOS Group understand and engage its customers and stakeholders in a timely and pro‑active manner. The Enterprise & Ecosystem Department (E&E) does this through various platforms, programmes, and activities for the innovation community.

Job Responsibilities

• Be a part of the service delivery team which plans, promotes, and executes quality servicedelivery to enhance customer experience at IPOS Group;
• Review customer service processes to ensure they meet evolving needs;
• Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction;
• Develop and administer enterprise assistance programmes;
• Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
• Support any ad‑hoc department and/or cross‑department initiatives or projects.

Qualifications

• 1 to 3 years of relevant experience in formulating and implementing programmes, preferably, but not necessarily, in the areas of innovation or intellectual property;
• Service‑oriented and adept at dealing with a diverse range of stakeholders;
• A strong team player;
• Strong communication and listening skills;
• A structured and analytical mind with good problem identification and solving abilities;
• Meticulous with an eye for detail and accuracy; and
• A keen interest in technologies for enhancing business operational efficiency and user
  experience.

We regret to inform that only shortlisted candidates will be notified.