Enterprise & Ecosystem Specialist — Customer Experience

IPOS International; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

IPOS International is seeking a Senior Executive in their Enterprise & Ecosystem Department to enhance customer engagement and satisfaction. The role involves collaborating with key stakeholders to improve service delivery and develop assistance programmes.

The ideal candidate will have 1 to 3 years of relevant experience, strong communication skills, and a keen interest in technology to support business operations. Applicants should be meticulous, analytical, and service-oriented.

Qualifications

• 1 to 3 years in program formulation and implementation, ideally in innovation or intellectual property.
• Service-oriented and skilled in handling diverse stakeholders.
• Strong team player with communication and listening skills.

Responsibilities

• Enhance customer experience through quality service delivery.
• Review customer service processes to meet evolving needs.
• Develop and administer enterprise assistance programmes.

Skills

Program formulation and implementation

Stakeholder engagement

Strong communication skills

Analytical thinking

Problem-solving abilities

Attention to detail

Interest in technology

Job description

IPOS International is seeking a Senior Executive in their Enterprise & Ecosystem Department to enhance customer engagement and satisfaction. The role involves collaborating with key stakeholders to improve service delivery and develop assistance programmes.

The ideal candidate will have 1 to 3 years of relevant experience, strong communication skills, and a keen interest in technology to support business operations. Applicants should be meticulous, analytical, and service-oriented.