Senior Executive, Enterprise & Ecosystem (Customer Service)

IPOS INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

IPOS International seeks a service-oriented professional to join the Enterprise & Ecosystem Department. You will help plan, promote, and execute quality service delivery to enhance customer experience and stakeholder engagement.

The role involves reviewing processes, collaborating with various teams, and developing enterprise assistance programmes to support IPOS objectives.

Qualifications

• Diploma or bachelor’s degree in any discipline.
• Service-oriented and adept at dealing with a diverse range of stakeholders.
• Strong communication and listening skills.
• A structured and analytical mind with good problem identification and solving abilities.

Responsibilities

• Plan, promote, and execute quality service delivery to enhance customer experience at IPOS Group.
• Review customer service processes to meet evolving needs.
• Work with stakeholders and use technology for resolutions and initiatives to improve service experience and customer satisfaction.
• Develop and administer enterprise assistance programmes.
• Support engagement efforts with key business stakeholders in marketing programmes for intangible assets.
• Support ad-hoc department and cross-department initiatives or projects.

Skills

Service-oriented

Team player

Communication

Listening skills

Analytical mindset

Attention to detail

Tech interest for efficiency

Education

Diploma or Bachelor's degree in any discipline

Job description

About the Role

Join a dynamic team of officers that helps the IPOS Group understand and engage its customers and stakeholders in a timely and pro-active manner. The Enterprise & Ecosystem Department (E&E) does this through various platforms, programmes, and activities for the innovation community.

Key Responsibilities

• Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group;
• Review customer service processes to ensure they meet evolving needs;
• Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction;
• Develop and administer enterprise assistance programmes;
• Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
• Support any ad-hoc department and/or cross-department initiatives or projects.

Are you the one? Please write to us if you have/are:

• A diploma or bachelor’s degree in any discipline
• Service-oriented and adept at dealing with a diverse range of stakeholders
• A strong team player
• Strong communication and listening skills
• A structured and analytical mind with good problem identification and solving abilities
• Meticulous with an eye for detail and accuracy
• A keen interest in technologies for enhancing business operational efficiency and customer/user experience
• 1 to 3 years of relevant experience in formulating and implementing programmes, preferably, but not necessarily, in the areas of innovation or intellectual property

We regret to inform that only shortlisted candidates will be notified.

About IPOS International

IPOS International, a wholly owned subsidiary of the Intellectual Property Office of Singapore (IPOS), is the capability-building arm of the IPOS. We work with enterprises and governments to turn intangible assets and intellectual property (IP) into real business outcomes-driving growth, market expansion, competitive edge and investor readiness. Backed by over 100 IP specialists, including IP strategists, faculty and patent analysts, we bring deep expertise and commercial insight to help organisations grow in the global innovation economy. To achieve this, we will offer committed and passionate individuals a place where their talent and opinions are valued. To succeed as an organisation, we believe in empowering individuals while working as a team of professionals with honesty and displaying integrity as core values. We invest heavily in our people so that they get the training and development they need to succeed.

For more information on IPOS International, please visit www.iposinternational.com.