Senior Executive / CET Admin

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division in Singapore is seeking an experienced Administrative Operations professional to support CET Administration across course admissions, exams, and records.

You will coordinate part-time course operations, manage student records, and liaise with academic and administrative staff. The role emphasizes meticulous data handling, process improvements, and effective stakeholder service.

Qualifications

• At least 3 years of relevant administrative or operational experience.
• Meticulous, proactive and able to work independently as well as collaboratively in a team.
• Excellent written and verbal communication and interpersonal skills.
• Proficient in Microsoft Office applications and comfortable with systems; familiarity with Generative AI tools.

Responsibilities

• Plan, coordinate and administer admissions and examinations for part‑time courses.
• Maintain records and documentation to support audit and compliance.
• Handle enquiries and provide information to applicants, students and academic staff.
• Liaise with academic and non-academic staff to support course management and examinations.
• Compile, verify and analyse data for operational monitoring and reporting purposes.
• Support systems administration and liaise with vendors to resolve issues.

Skills

Admin experience

Service orientation

MS Office

Communication skills

Generative AI tools

Job description

What the role is

This position is with the Academic Affairs Department supporting Continuing Education & Training (CET) Administration.

What you will be working on

Course Administration & Operations

• Plan, coordinate and administer admissions and examination activities for part-time courses, ensuring smooth execution in accordance with established policies and procedures.
• Maintain proper records and documentation to support operational continuity, audit and compliance requirements.

Stakeholder Service & Coordination

• Handle enquiries and provide accurate information and advice to course applicants, students and academic staff.
• Liaise and collaborate with academic and non-academic staff to support effective course management and the smooth administration of examinations.

Student Records & Data Management

• Manage and maintain accurate and up-to-date student records.
• Compile, verify and analyse data for operational monitoring and reporting purposes.

Systems Administration & Vendor Coordination

• Conduct data verification and support the administration of systems used for part-time course operations.
• Liaise with vendors and relevant stakeholders to investigate and resolve system-related issues in a timely manner.

Projects & Process Improvement

• Plan, implement and monitor projects and initiatives relating to part-time courses.
• Review operational issues and recommend improvements to processes, guidelines and standard operating procedures.

Division & Institutional Support

• Provide administrative support for the division and ensure that records and documentation are properly maintained.
• Contribute to department- and institution-wide projects, committees and ad-hoc initiatives as assigned.

What we are looking for

• At least 3 years of relevant administrative or operational experience is preferred
• Meticulous, proactive and able to work independently as well as collaboratively in a team
• Strong service orientation, with good written and verbal communication and interpersonal skills
• Able to prioritise, manage multiple tasks and projects, and meet tight deadlines
• Possesses analytical and problem-solving skills, with the ability to follow through and deliver quality work
• Proficient in Microsoft Office applications, comfortable working with systems, and familiar with applying Generative AI tools to support work tasks