Senior/Executive (Cardio Vascular Lab)

National University Health System; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

National University Health System in Singapore is seeking an operations professional to oversee service points, including planning, budgeting, daily operations, staff management, and patient experience, ensuring seamless care delivery.

You will coordinate procurement, manage resources, improve workflows, handle feedback and complaints, and work with Clinic/Nurse Managers to address issues affecting patient safety and satisfaction.

Qualifications

• Good verbal and written communication skills.
• Strong interpersonal skills with the ability to engage and work with all levels of staff.
• Resourceful and analytical, with ability to synergise data concisely for decision support.
• Adaptable and able to manage and handle pressure and stress.
• Have a positive and proactive mindset and be a good team player who can work independently.

Responsibilities

• Plan and manage budgeting for the assigned service point(s) from development to implementation.
• Manage and perform all procurement activities for the service point(s) with stakeholders to ensure timely completion.
• Oversee daily operations and collaborate with Clinic Manager and Nurse Manager to resolve system and process issues affecting patient experience, safety, and billing.
• Coordinate resources allocation and monitor utilization of the service point(s).
• Support workflow reviews and work improvement projects.
• Liaise with internal and external stakeholders to manage feedback and complaints and uphold service excellence.
• Perform additional tasks as assigned by Reporting Officer/HOD.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Adaptability

Team player

Independent working

Education

Degree in any discipline

Job description

Job Responsibilities

The job holder will be responsible to manage (e.g. planning, budgeting, daily operations, staff management, and patient experience) the assigned service point(s) to support, facilitate and ensure the seamless and undisrupted provision of patient service and care at the service point(s).

Job Responsibilities

The job holder will be responsible to manage (e.g. planning, budgeting, daily operations, staff management, and patient experience) the assigned service point(s) to support, facilitate and ensure the seamless and undisrupted provision of patient service and care at the service point(s).

You will be responsible for the following:

• Support and facilitate the entire work planning and budgeting process of the assigned service point(s) from development till implementation/execution
• Manage and perform all the procurement activities of the assigned service point(s), working with the relevant internal and external stakeholders to ensure active tracking and monitoring, and timely completion of all procurement
• Manage the daily operations of the assigned service point(s), partnering relevant stakeholders such as Clinic Manager and Nurse Manager to resolve system and process issues including but not limited to patient experience, patient and staff safety, registration, admission, length of stay, wait time, decanting/right siting of patient, and billing as and when required
• Manage resources allocation, and tracking and monitoring of utilisation of the resources of the assigned service point(s)
• Drive, participate and support the review of workflows and processes and any work improvement projects
• Liaise and work with various internal and external stakeholder to manage feedbacks and complaints to ensure operation and service excellence
• Perform and assume additional tasks and responsibilities as assigned by Reporting Officer/HOD

Requirements

• Good Degree in any discipline
• Minimum 1-2 years of relevant working experience in operations, preferably in healthcare sector
• Fresh graduate with good degree may also be considered for Executive position
• Good verbal and written communication skills
• Strong interpersonal skills with the ability to engage and work with all level of staff
• Resourceful and analytical, with ability to synergise data concisely for decision support
• Adaptable and able to manage and handle pressure and stress
• Have a positive and proactive mindsetA good team player who is able to work independently