Senior Executive / Asst Manager, Operations

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Dynamic Human Capital Pte Ltd in Singapore is seeking a detail-oriented professional to assist in inpatient and operations input during workshops and hospital planning, with a focus on optimizing patient journeys and experience. You will work with clinicians and stakeholders to map clinical workflows and healthcare IT system requirements.

This role involves supporting hospital development road-mapping, coordinating meetings, preparing user briefs and business cases, and tracking progress across

Qualifications

• Bachelor’s degree with minimum 2 years of relevant experience in clinical operations, and/or inpatient healthcare operations.
• Exceptional interpersonal and communication skills with the ability to develop strong working relationships at various levels.
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.
• Proficient in MS Office applications.

Responsibilities

• Assist to provide inpatient and operations subject matter input during user engagement workshops and hospital planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Work alongside clinicians and other stakeholders to plan clinical workflows and healthcare IT system.
• Assist discussions for road-mapping Hospital development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project and strategic intent.
• Assist to facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Assist to develop end-user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Assist to prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Assist to prepare of periodic reports to update the Committee on the progress of the project.
• Assist in implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Assist to coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Assist to raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Skills

Interpersonal skills

Leadership

Analytical mind

MS Office

Education

Bachelor’s degree in a relevant field

Tools

MS Office

Job description

Job Description

• Assist to provide inpatient and operations subject matter input during user engagement workshops and hospital planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Work alongside clinicians and other stakeholders to plan clinical workflows and healthcare IT system.
• Assist discussions for road-mapping Hospital development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project and strategic intent.
• Assist to facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Assist to develop end-user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Assist to prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Assist to prepare of periodic reports to update the Committee on the progress of the project.
• Assist in implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Assist to coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Assist to raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Job Requirements

• Bachelor’s degree with minimum 2 years of relevant experience in clinical operations, and/or inpatient healthcare operations
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.
• Proficient in MS Office applications.