Senior Executive / Assistant Manager (Specialist Outpatient Clinic)

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking an Operations Manager to lead the frontline clinic team and ensure smooth operations with a focus on high patient service levels.

You will oversee staff deployment, handle patient feedback, and drive process improvements while analysing performance data to recommend KPI enhancements. Strong communication and teamwork are essential.

Qualifications

• Bachelor's degree required; healthcare experience preferred (2 years).
• Entry-level candidates may be considered for Senior Executive.
• Strong interpersonal communication with colleagues, peers and subordinates.

Responsibilities

• Oversee a team of frontline clinic staff and manage deployment.
• Handle patient feedback and ensure high service standards.
• Review and streamline processes to improve operational efficiency.
• Prepare and analyse performance data and reports; suggest KPI improvement actions.
• Collaborate with stakeholders to plan and implement improvement strategies.

Skills

Staff management

Interpersonal skills

Initiative

Team spirit

Time management

Analytical skills

Education

Bachelor's degree in any discipline

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Job:

You will take on a primarily patient fronting role and oversee a team of frontline clinic staff to ensure the smooth operations of the clinic and that a high level of service is provided to our patients. Your responsibilities include, but are not limited to, the following:

• Staff management and deployment


• Handle patient feedback


• Review and streamline processes to enhance operations efficiency


• Prepare and analyse performance data and reports and initiate recommendations to improve the department’s KPIs


• Work with various stakeholders to plan and implement strategies to address the identified needs for improvement

Requirements:

• Bachelor’s Degree in any discipline, preferably with 2 years healthcare experience


• Entry Level candidates will be considered for Senior Executive position


• Possess strong interpersonal skills to communicate constructively with colleagues, peers and subordinates


• Able to exhibit initiative, demonstrate an ability to work independently, and manifest good team-spirit qualities


• Good analytical, organisational and communication skills (verbal and written), strong time management skills and the ability to multi-task


• Proficient in Microsoft Word, Excel and PowerPoint