Senior / Operation Manager HAC

Recruit Express Pte Ltd; Singapore; On-site; SGD 110,000 - 190,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an accomplished Operations Leader to oversee service operations across back-of-house functions in a healthcare setting. You will drive cost-efficient coverage, manage linen, kitchen, and clinical supply workflows, and ensure regulatory compliance.

You will lead initiatives for operational excellence, develop SOPs, and collaborate with centre managers to enhance efficiency, quality, and customer satisfaction while steering budgets and readiness for new

Qualifications

• Min Bachelor’s Degree in Business Administration / Healthcare Management.
• At least 8 years in managing operations with supervisory experience.
• Experience in leading teams, handling customer feedback and planning with quality experience.
• Candidate with relevant work experience in healthcare have an advantage.

Responsibilities

• Rationalize and manage support services coverage and provision in a cost-efficient way for back of house service operations including linen inventory, laundry, kitchen operations, medical consumables, environmental hygiene, housekeeping, landscaping, and more.
• Establish clear service agreements outlining scope, cost and responsibilities; monitor and manage outsourced service quality with stakeholders.
• Conceptualise and implement frameworks that support operational excellence across company services; develop SOPs and programmes.
• Collaborate with clinical leads and centre managers to ensure smooth operations meeting regulatory standards; improve efficiency and productivity.
• Drive initiatives to reduce waste, create value for customers and organisation; participate in emergency preparedness and business continuity plans.
• Oversee service quality initiatives, feedback management, and continuous improvement in service delivery.
• Ensure compliant operating environment, aligns with regulatory and infection control standards; plan equipment and IT system readiness.

Skills

Leadership

Team management

Customer feedback handling

Operational planning

Education

Bachelor's Degree in Business Administration / Healthcare Management

Job description

(1) Service operations

• Rationalize and manage support services coverage and provision in a cost-efficient way for back of house service operations including but not limiting to the following:
• Linen Inventory and laundry services
• Kitchen operations and food services
• Inventory Management of medical consumables, sundries, equipment etc
• Environmental Hygiene and Housekeeping
• Landscaping and ground maintenance
• Establish clear service agreements outlining scope, cost and responsibilities. Work with stakeholders to monitor and manage the quality of outsourced services.

(2) Operation Excellence

• Conceptualise and implement frameworks that support operational excellence across company services.
• Develop, review and implement sustainable operational standards, SOPs and programmes.
• Identify and execute opportunities for improving operational efficiency and productivity in operations.
• Collaborate with clinical leads and centre managers to ensure smooth operations that meets regulatory and licensing standards.
• Drive initiatives and collaboration to reduce waste and improve client service and staff productivity.
• Drive initiatives and collaboration to create value for customers and Organisation. Work with relevant taskforces/workgroups to devise and establish plans, workflows for emergency preparedness, haze management, business continuity management and infectious diseases outbreak management etc.
• Participate in the workplace health safety and emergency preparedness efforts.
• Contribute to care and service innovation by supporting new models of care and collaboration with stakeholders.

(3) Service Quality and Customer feedback management

• Develop and implement service quality initiatives in collaboration with stakeholders to build a strong service culture and enhance customer satisfaction. Oversee customer feedback management, ensuring timely response and closure of issues in collaboration with stakeholders.
• Lead efforts to identify and address service quality gaps and drive continuous improvement in service delivery.
• Monitor and report on service quality performance.

(4) Operating Environment and Technology

• Ensure that the operating environment is conducive, safe, and compliant with all regulatory, infection control, and safety standards, supporting high-quality care for customers and a positive work environment for staff.
• Collaborate with stakeholders to ensure alignment of physical infrastructure, equipment, and IT systems with operational, clinical, and service delivery needs.
• Oversee the planning, procurement, deployment, and readiness of equipment and systems to support seamless operations and service excellence.
• Provide operational input into space planning, renovations, and environmental improvement projects to maintain a safe, efficient, and resident-centric setting.
• Partners with IT and relevant stakeholders plan, implement, and integrate technological systems that enhance workflow efficiency, communication, data management, and service tracking, e.g NOK Apps
• Support the exploration and adoption of smart and assistive technologies that improve customer experience, enhance staff productivity, and provide operational insights.

(5) Projects - Lead, coordinate and monitor a variety of projects including:

• Operational process reviews
• Service quality improvement
• Responsible for the operational readiness planning of new facilities and services. For new facilities: o Consolidate, coordinate, and getting ready back of house services to meet operational readiness timeline o responsible for the daily operations including budgeting, review of operational workflows, data analytics, training and overall performance.

(6) Budget Management and Reports

• Support the HOD in planning and managing P&L budgets, ensuring effective cost control and resource allocation in line with organisational priorities.
• Monitor expenditure across operational functions and identify opportunities for cost efficiency and value creation.
• Review financial performance regularly, analyse variances and implement improvement plans.
• Prepare and submit monthly reports on budget performance, key operations metrics and progress of assigned initiatives and projects.
• Provide data-driven insights to inform strategic and operational decision-making.

(7) Others

• Prepare and submit monthly reports on projects and key areas of responsibilities. Undertake other duties and responsibilities as assigned by the reporting officer from time to time.
• Assist in preparation of event venue as and when the need arises.

Requirement:

• Min Bachelor’s Degree in Business Administration / Healthcare Management
• At least 8 years in managing operations with supervisory experience.
• Experience in leading teams, handling customer feedback and planning with quality experience.
• Candidate with relevant work experience in healthcare have an advantage.