Senior Manager, HR Shared Service

5G-Starlink Pte.; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

5G-Starlink Pte. is seeking a Senior Manager, HR Shared Service to lead a HR shared service team delivering operational HR support across NUHS institutions in line with service level agreements and key performance indicators.

You will guide the team to handle the full employee lifecycle, from onboarding to offboarding, ensuring accuracy and compliance. You will coach and develop team members, drive process improvements and system enhancements, and collaborate with multiple stakeholders within

Qualifications

• Degree in HR or business-related qualification.
• At least 10 years HR experience, of which 8 years are HR Operations experience and knowledge of Singapore work pass requirements.
• Minimum 5 years experience in people-management with direct onsite oversight.
• HR shared services experience in large-scale organizations or HR contact centre experience is a plus.
• Ability to drive and implement work improvements.
• Strong problem-solving and adaptability to changing priorities.
• Interest in exploring technological system solutions.
• Ability to operate in a performance-driven environment and collaborate with stakeholders.
• Organized, meticulous and proactive.
• Open to changes in HR Group Shared Services due to reorganization and resource shifts.

Responsibilities

• Lead a HR shared service team to provide HR operational support to all NUHS institutions per SLA and KPIs.
• Coach and develop team members to handle complex issues and improve service quality.
• Ensure processes comply with HR policies and government regulations; design and implement process and system improvements.
• Act as a key liaison and collaborate with stakeholders from the NUHS HR community on service delivery matters.

Education

Degree in Human Resource or Business-related qualification

Job description

About the job Senior Manager, HR Shared Service

Job Responsibilities

You will lead a HR shared service team to provide HR operational support to all NUHS institutions in accordance with our service level agreements (SLA) and key performance indicators (KPIs). The scope covers the entire end-to-end employee lifecycle administration ranging from onboarding through to employment contract management and offboarding. You will manage, coach and develop the team members to enhance their competencies in the handling of complex issues and improve the overall service quality of the team. Besides ensuring the work processes are in compliance with HR policies and government regulations, you will also be responsible for the design, review and implementation of work process improvements and system enhancements. As a key HR shared service partner, you will be required to actively engage and collaborate with multiple stakeholders from the NUHS HR community. You will also be appointed as a key point of liaison for the assigned NUHS institution on matters relating to service delivery and implementation.

Candidate Requirements

• Degree in Human Resource or Business-related qualification.
• At least 10 years of HR experience of which 8 years are HR Operations experience and with in-depth knowledge of Singapore work pass statutory requirements.
• Minimum 5 years experience in people-manager role and has directly managed onsite resources.
• Prior HR shared services experience in large scale corporations or experience in managing HR contact centre will be an added advantage.
• Able to identify, drive and see through the implementation of work improvement projects.
• Able to think on your feet, problem solve effectively and respond positively to changing priorities.
• Interested in exploring technological system solutions.
• Able to work effectively in a performance-driven environment and collaborate well with stakeholders.
• Organised, meticulous and proactive.
• Open to changes in job portfolio within HR Group Shared Services due to re-organisation, resource allocation re-prioritisation and demonstrated strengths and growth potential.