Manager, HR Group Shared Services

GMP Technologies; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

GMP Technologies in Singapore seeks an experienced Manager to lead the HR Group Shared Services team, delivering operational HR support across institutions in line with SLAs and KPIs.

You will oversee employee lifecycle administration, including contracts, transfers, redesignations, and re-employment, while driving technology-enabled HR improvements. Collaboration with diverse stakeholders is essential to success.

Qualifications

• Bachelor-level degree in HR or business-related field required.
• Minimum 5 years in HR operations and 8+ years total HR experience, with at least 5 years in people-management roles.
• Experience in large-scale HR shared services preferred.
• Experience implementing technology projects or tools (RPA/Power Automate) is a plus.

Responsibilities

• Lead HR shared service team to provide operational HR support in line with SLAs and KPIs.
• Manage employee lifecycle administration including contracts, probation, transfers, redesignations, and retirement/re-employment.
• Drive HR system enhancements and tech-enabled process improvements to increase efficiency.
• Coach and develop team members to improve service quality and daily operations.
• Ensure compliance with HR policies and government regulations; maintain up-to-date documentation.
• Design, review and implement process improvements; streamline workflows.
• Engage with multiple stakeholders across the community as a key HR partner.
• Act as liaison for assigned institutions on service delivery and implementation.

Skills

People management

Stakeholder engagement

Problem solving

Organization

Education

Degree in HR or Business

Tools

RPA

MS Power Automate

Job description

About the job Manager, HR Group Shared Services

Job Responsibilities

• Lead a HR shared service team to provide HR operational support to all institutions in accordance with our service level agreements (SLA) and key performance indicators (KPIs).
• Employee lifecycle administration after onboarding, specifically contract management services that include probation confirmation, employee transfer, redesignation, conversion of employment contract terms, retirement and re-employment.
• Responsible for driving HR system enhancement and projects that leverage on technology to achieve work efficiency for the department.
• Manage, coach and develop the team members to enhance their competencies in the handling of daily operations and complex issues, and improve the overall service quality of the team.
• Ensure that the work processes are carried out in compliance with HR policies and government regulations, and the documentation of these work processes are in place and kept up-to-date.
• Responsible for the design, review and implementation of work process improvements and process streamlining.
• As a key HR shared service partner, you will be required to actively engage and collaborate with multiple stakeholders from the community.
• You may be appointed as a key point of liaison for the assigned institution on matters relating to service delivery and implementation.

Candidate Requirements

• Degree in Human Resource or Business-related qualification.
• At least 8 years of HR experience of which 5 years are HR Operations experience and with in-depth knowledge of employee life-cycle administration.
• Minimum 5 years experience in a people-manager role.
• Prior HR shared services experience in large scale corporations is preferred.
• Knowledge of RPA or MS Power Automate and prior hands-on experience in implementing technology-related projects or tools will be an added advantage.
• Interested in exploring technological system solutions.
• Able to identify, drive and see through the implementation of work improvement projects.
• Able to think on your feet, problem solve effectively and respond positively to changing priorities.
• Able to work effectively in a performance-driven environment and collaborate well with stakeholders.
• Organised, meticulous and proactive.
• Open to changes in job portfolio within HR Group Shared Services due to re-organisation, resource allocation re-prioritisation and demonstrated strengths and growth potential.

Only shortlisted candidate will be notified.