Senior Enterprise Customer Care & Solutions Lead

FedEx; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

FedEx is seeking a Customer Care Specialist in Singapore to manage enterprise/global customer relationships, onboard processes, and provide readiness training. The role focuses on tailoring solutions, driving quality, escalation resolution, reporting, and CAPA oversight across multiple regions.

The ideal candidate has a Bachelor’s degree or equivalent and at least four years of customer contact experience, with a commitment to FedEx’s People-Service-Profit culture and inclusive workforce.

Qualifications

• Education: Bachelor’s degree or equivalent
• Experience: Four (4) years of customer contact experience

Responsibilities

• Premier Customer Management (Enterprise Global and Regional)
• Onboarding Process Support Business Reviews
• Customer Support Readiness & Training
• Customers Requirement Gathering Process
• Design and Deliver Customized/Tailor Made Solutions
• Driving Customer Quality
• Issue Escalation & Resolution
• Representatives Activities Oversight
• Relationship Management
• Revenue Achievement/Growth
• Run and Provide Customized Reporting
• SOP Development
• Specialty Product Support
• Tracking & Monitoring Solutions (including Prevention)
• Service/Customer Analysis
• Root Cause Analysis
• Continuous Improvement
• Corrective and Preventive Actions (CAPA) Oversight
• Complex CBR Preparation & Support

Skills

Customer management

Onboarding

Training

Requirements gathering

Solution design

Relationship management

Reporting

CAPA oversight

Root cause analysis

Continuous improvement

Education

Bachelor’s degree or equivalent

Job description

FedEx is seeking a Customer Care Specialist in Singapore to manage enterprise/global customer relationships, onboard processes, and provide readiness training. The role focuses on tailoring solutions, driving quality, escalation resolution, reporting, and CAPA oversight across multiple regions.

The ideal candidate has a Bachelor’s degree or equivalent and at least four years of customer contact experience, with a commitment to FedEx’s People-Service-Profit culture and inclusive workforce.