Senior Enterprise Customer Care & Solutions Leader

FedEx Group; Singapore; On-site; SGD 60,000 - 76,000; Full time

Job summary

FedEx Singapore seeks a seasoned Customer Management professional to support onboarding processes, conduct business reviews, and ensure customer readiness through targeted training. You will gather requirements, design tailored solutions, and drive ongoing customer quality and issue resolution in a dynamic enterprise environment.

With a Bachelor’s degree and at least four years of customer contact experience, you will contribute to revenue growth, deliver customized reporting, and uphold FedEx’s

Qualifications

• Bachelor’s degree or equivalent required.
• Four years of customer contact experience.

Responsibilities

• Onboarding process support and business reviews.
• Customer readiness & training activities.
• Requirements gathering and design of customized/tailor-made solutions.
• Drive customer quality and issue escalation/resolution.
• Oversight of representatives activities and relationship management.
• Reporting delivery and SOP/CAPA oversight.

Skills

Customer contact experience

Education

Bachelor's degree or equivalent

Job description

FedEx Singapore seeks a seasoned Customer Management professional to support onboarding processes, conduct business reviews, and ensure customer readiness through targeted training. You will gather requirements, design tailored solutions, and drive ongoing customer quality and issue resolution in a dynamic enterprise environment.

With a Bachelor’s degree and at least four years of customer contact experience, you will contribute to revenue growth, deliver customized reporting, and uphold FedEx’s