Senior Engineer, ITSM Training & Capability Lead

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; Sur place; SGD 60 000 - 100 000; Plein temps

Résumé du poste

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore seeks a Training & Capability Development professional to coordinate structured technical training programmes aligned with organisational needs. You will collaborate with system owners, subject matter experts, and training providers to prepare user guides, learning resources, and training materials.

Align training plans with competency frameworks and certification requirements, and support ITSM workflow migration and adoption in collaboration

Qualifications

• Trained in Engineering or related discipline.
• Experience in engineering or operational environments involving mission-critical or high-reliability systems.
• Experience in capability development, knowledge transfer, or training support.
• Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment.
• Strong stakeholder engagement and communication skills.
• Experience with ITSM platforms or workflow digitalisation.
• Knowledge of ITIL processes (Incident, Problem, Change, Service Request).
• Familiarity with digital learning tools, LMS platforms
• Experience in competency frameworks or certification processes.
• Experience working with vendors and external partners.
• Awareness of relevant regulatory or industry standards would be advantageous.
• Strong technical foundation and ability to support user adoption, knowledge transfer, and stakeholder coordination.
• Structured and analytical, with a focus on continuous improvement.
• Effective communication and stakeholder management skills.
• Proactive, adaptable, and able to work effectively in a changing operational environment.

Responsabilités

• Coordinate and support the implementation of structured technical training programmes aligned with organisational needs.
• Work with system owners, subject matter experts, and training providers to prepare user guides, learning resources, and training materials, where required.
• Align training plans with competency frameworks and certification requirements, where applicable.
• Support migration of existing workflows and processes to ITSM platforms.
• Translate operational processes into digital workflows with process owners and platform teams.
• Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors.
• Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors.
• Support capability development initiatives through implementation, feedback, and performance tracking.
• Use appropriate learning methods and tools, including digital approaches where suitable.
• Align capability development efforts with system enhancements and operational changes.
• Competency and certification management and reviews.
• Change management and stakeholder engagement to support adoption and knowledge transfer.
• Collaboration with internal teams, training providers, and vendors to support implementation and adoption.

Connaissances

Stakeholder management

Communication skills

ITIL familiarity

Digital learning tools

Vendor coordination

Change management

Knowledge transfer

Problem solving

Formation

Engineering or related discipline

Outils

ITSM platforms

LMS platforms

Simulation systems

Description du poste

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore seeks a Training & Capability Development professional to coordinate structured technical training programmes aligned with organisational needs. You will collaborate with system owners, subject matter experts, and training providers to prepare user guides, learning resources, and training materials.

Align training plans with competency frameworks and certification requirements, and support ITSM workflow migration and adoption in collaboration