Lead Desktop Support & Training Architect

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

JOBSTER PRIVATE LTD. in Singapore seeks an experienced Desktop Support Specialist to develop SOPs, training materials, and documentation. You will coordinate trainings for desktop support requests and incidents, acting as the primary contact for escalations and complex resolutions.

Collaborating with IT teams and the Center of Excellence, you will help build tools to improve team KPIs and operations, while staying current with industry trends and best practices in desktop support.

Qualifications

• Min. ITE/Diploma graduate with 5 years experience in desktop support.
• Proficient with Windows 10 and Office 365.
• Experience in remote support and handling escalations.

Responsibilities

• Develop and maintain desktop SOPs, training material, and documentation.
• Plan, coordinate, and prioritize training activities for desktop support requests and incidents.
• Serve as the primary point of contact for escalated technical issues and complex problem resolution.
• Collaborate with IT teams to align desktop support with IT strategies.
• Monitor and report outcomes of trainings and improve materials accordingly.
• Support Center of Excellence in building tools to improve team KPIs.
• Stay updated with industry trends and best practices in desktop support.

Skills

Windows 10

Office 365

Remote support

Communication

Prioritization

Education

ITE/Diploma

Tools

Remote tools

Job description

JOBSTER PRIVATE LTD. in Singapore seeks an experienced Desktop Support Specialist to develop SOPs, training materials, and documentation. You will coordinate trainings for desktop support requests and incidents, acting as the primary contact for escalations and complex resolutions.

Collaborating with IT teams and the Center of Excellence, you will help build tools to improve team KPIs and operations, while staying current with industry trends and best practices in desktop support.