Senior Engineer (Training & Capability Development)

business edge personnel services pte ltd; Singapore; On-site; SGD 61,000 - 84,000; Full time

Job summary

business edge personnel services pte ltd in Singapore is seeking a Training & Capability Development professional to support ITSM capability development across CAAS and digitisation of workflows. You will coordinate training programmes, translate operational processes into digital workflows, and help move from manual to standardised approaches.

The role emphasises stakeholder engagement, curriculum development, and change management, with focus on ITIL familiarity and learning tools.

Qualifications

• Experience in engineering or operational environments involving mission-critical or high-reliability systems.
• Experience in capability development, knowledge transfer, or training support.
• Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Coordinate and support the implementation of structured technical training programmes aligned with organisational needs.
• Work with system owners and training providers to prepare user guides and training materials.
• Align training plans with competency frameworks and certification requirements.
• Support migration of workflows to ITSM platforms and digitalisation of processes.
• Support user readiness and adoption for ITSM-enabled workflows.

Skills

Stakeholder engagement

Communication

Training coordination

Knowledge transfer

Analytical thinking

Tools

ITSM platforms

ITIL processes

LMS tools

Job description

Overview

Support engineering capability development across CAAS and the digitalisation
of selected operational workflows through IT Service Management (ITSM)
platforms. The role supports capability development, user readiness, and the transition
from manual processes to standardised digital workflows, in line with
operational and governance requirements.

Responsibilities

1. Training & Capability Development

• Coordinate and support the implementation of structured technical training programmes aligned with organisational needs S/N Position & JD
• Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials, where required
• Align training plans with competency frameworks and certification
  requirements, where applicable.

2. ITSM Workflow Transformation

• Support the migration of existing workflows and processes to ITSM platforms
• Translate operational processes into digital workflows (e.g. incident,
  change, service request, maintenance tasks) in consultation with process owners and platform teams
• Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors.
• Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors

3. Programme Delivery & Continuous Improvement

• Support capability development initiatives through implementation, feedback, and performance tracking
• Use appropriate learning methods and tools, including digital approaches where suitable
• Align capability development efforts with system enhancements and operational changes

4. Competency & Certification Management

• Support the administration and periodic review of competency frameworks and certification tracking
• Identify capability gaps and recommend targeted developmentinterventions

5. Change Management & Stakeholder Engagement

• Support user adoption and knowledge transfer for ITSM-enabled workflows
• Collaborate with internal teams, training providers, and vendors to support implementation and adoption

Requirements

Core (Must-Have)

• Trained in Engineering or related discipline
• Experience in engineering or operational environments involving
  mission-critical or high-reliability systems
• Experience in capability development, knowledge transfer, or training support
• Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment
• Strong stakeholder engagement and communication skills

Preferred (Good-to-Have)

• Experience with ITSM platforms or workflow digitalisation
• Knowledge of ITIL processes (Incident, Problem, Change, Service Request)
• Familiarity with digital learning tools, simulation systems, or LMS platforms
• Experience in competency frameworks or certification processes
• Experience working with vendors and external partners
• Awareness of relevant regulatory or industry standards would be advantageous.

Key Competencies

• Strong technical foundation and ability to support user adoption, knowledge transfer, and stakeholder coordination
• Structured and analytical, with a focus on continuous improvement
• Effective communication and stakeholder management skills
• Proactive, adaptable, and able to work effectively in a changing operational environment

Working Hours:Office Hours

Permenant Role

Salary:$5500-$7500/month

Location:East

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE