ITSM Transformation Engineer & Training Lead

Civil Aviation Authority Of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Civil Aviation Authority Of Singapore (CAAS) is seeking a role focused on training and capability development to support the engineering function and digitalisation of operational workflows through ITSM platforms.

The role drives user readiness, change management, and the shift from manual to standardised digital workflows in line with governance requirements, collaborating with platform teams and vendors to ensure smooth adoption and continuous improvement.

Qualifications

• Trained in Engineering or related discipline.
• Experience in engineering or operational environments involving mission-critical or high-reliability systems.
• Experience in capability development, knowledge transfer, or training support.
• Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Coordinate and support the implementation of structured technical training programmes aligned with organisational needs.
• Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials, where required.
• Align training plans with competency frameworks and certification requirements, where applicable.
• Support migration of existing workflows and processes to ITSM platforms.
• Translate operational processes into digital workflows in consultation with process owners and platform teams.
• Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors.
• Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors.
• Support capability development initiatives through implementation, feedback, and performance tracking.
• Use appropriate learning methods and tools, including digital approaches where suitable.
• Align capability development efforts with system enhancements and operational changes.
• Support the administration and periodic review of competency frameworks and certification tracking.
• Identify capability gaps and recommend targeted development interventions.
• Support user adoption and knowledge transfer for ITSM-enabled workflows.

Skills

Engineering background

High-reliability systems

Capability development

Stakeholder management

Stakeholder communication

Education

Engineering degree

Tools

ITSM platforms

ITIL processes

LMS / digital learning

Certification processes

Vendor management

Regulatory standards

Job description

Civil Aviation Authority Of Singapore (CAAS) is seeking a role focused on training and capability development to support the engineering function and digitalisation of operational workflows through ITSM platforms.

The role drives user readiness, change management, and the shift from manual to standardised digital workflows in line with governance requirements, collaborating with platform teams and vendors to ensure smooth adoption and continuous improvement.