ITSM & Digital Workflow Engineer

business edge personnel services pte ltd

Singapore

On-site

SGD 61,000 - 84,000

Full time

14 days+

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Job summary

business edge personnel services pte ltd in Singapore is seeking a Training & Capability Development professional to support ITSM capability development across CAAS and digitisation of workflows. You will coordinate training programmes, translate operational processes into digital workflows, and help move from manual to standardised approaches.

The role emphasises stakeholder engagement, curriculum development, and change management, with focus on ITIL familiarity and learning tools.

Qualifications

Experience in engineering or operational environments involving mission-critical or high-reliability systems.
Experience in capability development, knowledge transfer, or training support.
Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment.
Strong stakeholder engagement and communication skills.

Responsibilities

Coordinate and support the implementation of structured technical training programmes aligned with organisational needs.
Work with system owners and training providers to prepare user guides and training materials.
Align training plans with competency frameworks and certification requirements.
Support migration of workflows to ITSM platforms and digitalisation of processes.
Support user readiness and adoption for ITSM-enabled workflows.