Senior Engineer, Industrial Support

THALES SOLUTIONS ASIA PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading aerospace solutions provider in Singapore is seeking a Technical Support Engineer to innovate and improve engineering processes. Key responsibilities include liaising with Central Engineering and leading investigations. The ideal candidate should hold a Diploma or Degree in relevant engineering fields and have at least 2 years of experience. Proficiency in analytical and troubleshooting skills is a must, along with excellent communication abilities. Experience in the aviation industry is preferred.

Qualifications

• Minimum 2 years of relevant working experience in technical support function.
• Experience in aviation industry will be added advantage.

Responsibilities

• Innovate and improve engineering/repair processes.
• Liaise with Central Engineering for technical matters.
• Coordinate with repair shop and product support engineers.
• Monitor support effectiveness and escalate issues.
• Support operation requests and capability setup.
• Lead coordination with repair shop and engineers.
• Support testing procedures and document updates.
• Review technical publications related to product.
• Provide solutions for document and process discrepancies.
• Ensure data accuracy for official documents.

Skills

Interactive communication

Problem solving

Decision making

Analytical skills

Troubleshooting skills

Proficiency in Microsoft Office

Fluent written communication

Fluent oral communication

Education

Diploma/ Degree in Aerospace/Aeronautical/Electronic/Electrical/Mechatronics Engineering

Job description

Responsibilities

• To innovate, improve, implement, evaluate and sustain the engineering/repair processes and capabilities
• To advocate engineering best practices in engineering team and workshop to improve work processes and for optimum operational efficiencies
• Liaise with Central Engineering for technical related matters to support repair needs.
• Monitor & Escalate support effectiveness (with job prioritization) to Industrial support Manager and Industrial maintenance manager.
• Ensure adequate support to operation's requests and ensure adequate support given to other TSE for capability setup, qualification and relevant technical supports as required.
• New/add-on repair capability buildup and New Product Introduction
• To lead and coordinate with repair shop and product support engineers with regards to the investigation findings and recommended corrective actions
• Support testing procedure/ documentation updating, discrepancies and issues
• Technical Publication Review for Product & Test Means
• Provide technical judgment and liaise with Central Engineering to provide solution for document, repair process and piece parts discrepancies to prevent work stoppages
• Demonstrate to Quality Dept. on the accuracy of the justified data for use as supplement or correction to official documents

Requirements

• Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent
• Minimum 2 years of relevant working experience in technical support function
• Experience in aviation industry will be added advantage
• Competence in interactive communication, problem solving and decision making are required.
• Excellent analytical and troubleshooting skills
• Proficient in Microsoft Office applications
• Good and fluent in both written and oral communication skills